Canadian Retailer - Holiday 2016 - 4

PUBLISHER'S DESK

Retailers fighting against
loss with winning
mentality and state-ofthe-art technology
THE role of loss prevention within
retail organizations has come a
long way. While modern LP teams
still protect their companies from
the "bad guys" so to speak and look
out for theft and other nefarious
activities in-store and throughout
the organization, their strategic
masterminds are increasingly influencing critical business decisions. They are leveraging the most
innovative technologies to not only protect their companies against
loss but to also optimize efficiencies and profitability.
Today, LP professionals analyze, calculate, and recognize what
their "total loss" actually includes and also invest more time in risk
management and the future health of the retail business as a whole
(Read "Total Loss" on page 24).
In this special Loss Prevention issue, we take a close look at the
technologies LP teams are using in their fight against loss (read
about the latest advances on page 28) and we report on the highlights of Retail Council of Canada's (RCC) recent Loss Prevention
Conference (page 32) which included honouring Stephen O'Keefe
with the prestigious Loss Prevention Lifetime Achievement Award
for his dedication and commitment to the industry. (Read about
Stephen's career and fascinating perspectives on the discipline of
retail loss prevention on page 36).
Also within this issue is the summary of Vancouver's KPMG
RCC Executive Roundtable. We brought together some of Western
Canada's leading retail minds to discuss technology, data-mining,
millennials, e-commerce and how some Canadian retailers are innovating to continue growing amid an industry experiencing constant disruption.
We hope that you find this issue of Canadian Retailer of interest
and we look forward to sharing industry insights with our readers
and RCC members in the year to come. As the Voice of Retail from
coast-to-coast-to-coast, we take great pride in representing and advocating on your behalf and will continue to do so unapologetically
and passionately in 2017.

Thank you again for your support!

Diane J. Brisebois
President & CEO
Retail Council of Canada

THE LOSS PR EVENTION ISSUE | VOLUME 26 ISSUE 6

publisher

Diane J. Brisebois
a s s o c i at e p u b l i s h e r

Michael LeBlanc

senior director of marketing
a n d c o m m u n i c at i o n s

Branka Stavric

v i c e - p r e s i d e n t, r e v e n u e ,
membership and sales

Dean Perry

editor-in- chief

Sean C. Tarry
(416) 922-6678, ext. 286
starry@retailcouncil.org
art direction

Scope Media
hello@scopemedia.ca
contributors

Jean-Luc Bernard, Sonny Brar,
Jesse Donaldson, Nathaniel Haeems,
Andrew Hind, Willy Kruh,
David McPherson, Robert Price,
Mark Ryski, Randy Scotland,
Huw Williams
d i r e c t o r o f p u b l i c at i o n s

Angela Caroyannis
acaroyannis@naylor.com
project manager

Kim Davies
kdavies@naylor.com
sales manager

Bill McDougall
bmcdougall@naylor.com
editorial office

800 - 1881 Yonge Street, Toronto, ON M4S 3C4
Phone: (416) 922-6678 | Fax: (416) 922-8011
www.retailcouncil.org
a d v e r t i s i n g/ p r o d u c t i o n o f f i c e

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Winnipeg, Manitoba R3J 3X1
Phone: (800) 665-2456 | Fax: (800) 709-5551
www.naylor.com
Canadian Retailer is published six times each
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receive complimentary copies of the magazine
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Retailer do not necessarily reflect those of Retail
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4|

CANADIAN RETAILER | The Loss Prevention Issue


http://www.retailcouncil.org http://www.naylor.com http://www.youtube.com/user/RetailCouncil

Table of Contents for the Digital Edition of Canadian Retailer - Holiday 2016

PUBLISHER’S DESK
RETAIL CURRENTS
UNDER THE BANNER
INDUSTRY NEWS
RETAIL: AT ISSUE
RETAIL WEST 2016: HOW THE WEST WAS WON
TECHNOLOGY'S ROLE IN EMPOWERING CONSUMER-DRIVEN INNOVATION
TOTAL LOSS
TOP TECHNOLOGY TOOLS TO SHRINK YOUR SHRINK
LP CONFERENCE 2016: PROTECTING ORGANIZATIONS, AMPLIFYING PROFITS
GAINING GROUND IN THE FIGHT AGAINST LOSS
DTLQC 2016: CUSTOMER EXPERIENCE, ECONOMY AND THE RETAIL BRAND
ADVERTISER’S INDEX
Canadian Retailer - Holiday 2016 - bellyband1
Canadian Retailer - Holiday 2016 - bellyband2
Canadian Retailer - Holiday 2016 - cover1
Canadian Retailer - Holiday 2016 - cover2
Canadian Retailer - Holiday 2016 - insert1
Canadian Retailer - Holiday 2016 - insert2
Canadian Retailer - Holiday 2016 - 3
Canadian Retailer - Holiday 2016 - PUBLISHER’S DESK
Canadian Retailer - Holiday 2016 - RETAIL CURRENTS
Canadian Retailer - Holiday 2016 - UNDER THE BANNER
Canadian Retailer - Holiday 2016 - 7
Canadian Retailer - Holiday 2016 - INDUSTRY NEWS
Canadian Retailer - Holiday 2016 - 9
Canadian Retailer - Holiday 2016 - RETAIL: AT ISSUE
Canadian Retailer - Holiday 2016 - 11
Canadian Retailer - Holiday 2016 - RETAIL WEST 2016: HOW THE WEST WAS WON
Canadian Retailer - Holiday 2016 - 13
Canadian Retailer - Holiday 2016 - TECHNOLOGY'S ROLE IN EMPOWERING CONSUMER-DRIVEN INNOVATION
Canadian Retailer - Holiday 2016 - 15
Canadian Retailer - Holiday 2016 - 16
Canadian Retailer - Holiday 2016 - 17
Canadian Retailer - Holiday 2016 - 18
Canadian Retailer - Holiday 2016 - 19
Canadian Retailer - Holiday 2016 - 20
Canadian Retailer - Holiday 2016 - 21
Canadian Retailer - Holiday 2016 - 22
Canadian Retailer - Holiday 2016 - 23
Canadian Retailer - Holiday 2016 - TOTAL LOSS
Canadian Retailer - Holiday 2016 - 25
Canadian Retailer - Holiday 2016 - 26
Canadian Retailer - Holiday 2016 - 27
Canadian Retailer - Holiday 2016 - TOP TECHNOLOGY TOOLS TO SHRINK YOUR SHRINK
Canadian Retailer - Holiday 2016 - 29
Canadian Retailer - Holiday 2016 - 30
Canadian Retailer - Holiday 2016 - 31
Canadian Retailer - Holiday 2016 - LP CONFERENCE 2016: PROTECTING ORGANIZATIONS, AMPLIFYING PROFITS
Canadian Retailer - Holiday 2016 - 33
Canadian Retailer - Holiday 2016 - 34
Canadian Retailer - Holiday 2016 - 35
Canadian Retailer - Holiday 2016 - GAINING GROUND IN THE FIGHT AGAINST LOSS
Canadian Retailer - Holiday 2016 - 37
Canadian Retailer - Holiday 2016 - 38
Canadian Retailer - Holiday 2016 - 39
Canadian Retailer - Holiday 2016 - 40
Canadian Retailer - Holiday 2016 - 41
Canadian Retailer - Holiday 2016 - 42
Canadian Retailer - Holiday 2016 - 43
Canadian Retailer - Holiday 2016 - DTLQC 2016: CUSTOMER EXPERIENCE, ECONOMY AND THE RETAIL BRAND
Canadian Retailer - Holiday 2016 - 45
Canadian Retailer - Holiday 2016 - ADVERTISER’S INDEX
Canadian Retailer - Holiday 2016 - cover3
Canadian Retailer - Holiday 2016 - cover4
Canadian Retailer - Holiday 2016 - divider1
Canadian Retailer - Holiday 2016 - divider2
Canadian Retailer - Holiday 2016 - 55
Canadian Retailer - Holiday 2016 - 56
Canadian Retailer - Holiday 2016 - 57
Canadian Retailer - Holiday 2016 - 58
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