design:retail - February 2014 - (Page 38)
shopping with paco
038
Clean Slate
PACO UNDERHILL
CEO AND FOUNDER
ENVIROSELL
p.underhill@envirosell.com
G
ROWING UP IN Southeast
Asia, our Sunday lunch
treat was a trip to my father's favorite Indian restaurant,
a roadside dive about 10 minutes
by car from our home. No tables
and chairs, just 40-gallon barrels
with low stools around them. You
selected your barrel, and the waiter
covered the top with clean banana
leaves and slopped mounds of food
out from his trolley. A stack of flat
bread and a cool bottled beverage,
and that was it. No silverware, no
napkins, no problem. We never got
sick, and we came back every week.
It was Asia in the early '60s.
Today in Shanghai, you still have
the back-alley butcher's push cart,
where you can have a chicken, duck
or baby pig slaughtered in front of
you, de-feathered or skinned, cleaned
and handed to you fresh in a way that
A&P or even your farmers' markets
can't duplicate.
As a Chinese history major in college, I was shown aerial maps of the
green belts around Chinese villages that marked the
limits of the distribution of night soil. There is a reason why all Chinese cuisine well into the '90s had no
such thing as a salad or raw vegetables in any form.
Across so much of the emerging market, we are
watching the leap from the 19th to the 22nd century. My Chinese colleagues visiting New York for
the first time are amazed at the Old World flair of
our pre-war infrastructure, and they are downright flabbergasted at our office building's manual
elevator and live elevator man. Having an office like
mine with a working fireplace is unthinkable in a
Chinese city.
Paris, Barcelona and Prague are filled with Asian
tourists marveling at architectural history. While
there are still vestiges of old Beijing and Shanghai, you
FEBRUARY 2014
DESIGNRETAILONLINE.COM
have to walk well off the modern grid to find them.
Hygiene issues survived modernization, not
unlike Keith Richards and cockroaches that you'd
have thought might have been consigned to the
dust heap of history. For anyone in the commercial
design business, factoring in how you keep it clean
has become more of a priority.
It is not just that women have become more
important customers and their radar for clean is
much better calibrated, but also the recognition
that cleaning is an operating cost that can and
should be controllable. Some of it is the chambermaid factor, where maintenance has been
consigned to the worst paid staff member with the
least direct contact with the end-user and the least
incentive to care.
Typically, a store has some places
that slip between the cracks. Dressing rooms, customer bathrooms
and employee break rooms are subject to what might be the most neglect and disorder, mainly because
they're only as tidy as their last users.
The issue of "clean" stretches beyond
daily maintenance and cuts deeper
into design choices, because the
question is twofold: is it clean, or
does it simply look clean? We have
to ask not how good does it look the
day the new store opens, but how
long can we expect the new and
clean-looking appearance to last?
Not long ago, we had a conversation with a well-known manufacturer of inexpensive but stylish watches
that are sold in their own brand
stores and at major retailers. Several
years ago, they adopted a fixture style
made of white plastic; it looked great
the first year, but that bright white,
fresh appearance turned ugly and
dated, fast.
But, that 40-gallon barrel table at
the dive Indian restaurant was designed to last.
Only when subject to years of environmental exposure and hard use does it degrade, which in this
case, may even add to its rustic sensibility. Just like
the shipping container is now a popular home for
pop-ups across the country, as it can be cleaned
with a high-pressure hose or a steam gun in an
hour. Could they do the same in a modern five-star
kitchen or showroom?
Whether it's watches, meat or Indonesian-inspired
Indian, clean at retail will never go out of style.
PACO UNDERHILL IS THE FOUNDER OF ENVIROSELL AND AUTHOR OF
THE BOOKS "WHY WE BUY" AND "WHAT WOMEN WANT." HE SHARES
HIS RETAIL AND CONSUMER INSIGHTS WITH DESIGN:RETAIL IN THIS
BI-ISSUE COLUMN.
Photo by PHOTOOBJECTS.NET/©GETTY IMAGES/THINKSTOCK
http://www.DESIGNRETAILONLINE.COM
Table of Contents for the Digital Edition of design:retail - February 2014
design:retail - February 2014
Contents
Editor's Note
Show Talk
On Trend
We Love This!
Design Picks
Innovation
Postcard
Inspirations
How'd They Do That?
Have You Heard?
Shopper Insights
Shopping with Paco
Food Fabulous Food
Caché
Galeries Lafayette
GlobalShop Show Preview
POP Supplier Listing
Products
Backstory
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