The Vol. 10, No. 2 Pellucid Perspective February 2019 PLAYER/DEMAND DEVELOPMENT 2 Industry Associations Taking Flak: Fair Criticisms? By Jim Koppenhaver INDUSTRY POLITICS 6 Punish the Monkey; Let the Organ Grinder Go By Stuart Lindsay CUSTOMER RELATIONSHIP MANAGEMENT 9 When "1+1 is not even three - it's like four" Winging it on data privacy is not a good idea By Harvey Silverman WEATHER IMPACT 12 January: The start of many favorable "comps" INDUSTRY SCORECARD 14 Storm clouds in December, but silver lining offers insight MARKET FOCUS 16 Houston, city of diversity; Good for golf? COMINGS & GOINGS 18 No discernible pattern emerging... www.PellucidCorp.com The Pellucid Perspective 1http://www.PellucidcorP.com