FEATURES 16 BUILDING A WORKFORCE FOR THE FUTURE 16 21 24 28 34 38 24 DESIGN THINKING 42 CHOOSING TALENT OVER TECH BUILDING A WORKFORCE FOR THE FUTURE By Sonia Malik Artificial Intelligence (AI) will increase the demand for newly created technology roles. THE ENGAGEMENT CONTINUUM By Shaun Urban Learn how to achieve learner engagement when delivering online, mobile and virtual training solutions. DESIGN THINKING: CREATING AUTHENTICALLY LEARNER-CENTRIC SOLUTIONS By Clare Dygert and Lauren Granahan Follow the five stages of design thinking to develop more creative and impactful learning experiences. TRENDS 2020: THE BROADENING ROLE OF L&D By Ken Taylor Discover key L&D trends for 2020 in order to deliver effective learning solutions at the speed of change. THE FUTURE OF LEARNING IS EXPERIENTIAL By Matt Confer Experiential learning creates an engaging environment for learners to actively pursue development. CLINGING TO 20TH-CENTURY LEARNING ARCHITECTURE INHIBITS YOUR ABILITY TO DELIVER A 21ST-CENTURY LEARNING EXPERIENCE By Dr. Sydney Savion Launch your organization and learning system into the 21st-century by embracing the digital revolution. 42 46 CHOOSING TALENT OVER TECH By Keith Gibson, Ph.D. and Michael Noble, Ph.D. Smart organizations emphasize both their tech and talent stacks. GO GROW THEM: USING CROWDSOURCING TO SPUR EMPLOYEE DEVELOPMENT By Marcelle Fowler Crowdsourcing broadens your workforces' thinking, expands their network and encourages self-directed learning. T R A I N I N G I N DUSTR Y MAGAZ INE -TRENDS 2020 I WWW.TR AI NINGINDU S T RY . C OM/ MAGAZ I NE |5https://www.trainingindustry.com/magazine