401(k) Specialist Issue 2 - 2024 - 21

PROFILES IN
PARTICIPANT
OUTCOMES
Supporting Accessibility in Retirement
Planning
Collaboration between Nationwide Retirement Solutions and the City of Seattle
drives linguistic inclusivity in the city's retirement plans
By Amanda Umpierrez
AS ONE OF THE MOST linguistically diverse cities in the
country, the City of Seattle seeks to ensure its employees
are represented when engaging in workplace benefits.
It's why the public employer, along with its industry
partner Nationwide Retirement Solutions, teamed up to
ensure that its 11,100 participants would have access to
its Deferred Compensation Plan and retirement plan benefits
in their native language. Currently, the percentage of
population within the city of Seattle who speak another
language other than English is 22%.
Specifically, the plan expanded its educational outreach
in 2022 by matching efforts from the City of Seattle's
Central Benefits team, whom the employer says had great
success in translating critical benefits information into
multiple languages, including Spanish, Traditional Chinese,
Korean, Vietnamese, Tagalog, Amharic, and Somali.
Michelle Ell, Deferred Compensation manager for the City of
Seattle, says expanding the number of languages in the plan's
communication features demonstrates the organization's
dedication to social equity and equality. The organization's
vision meant that all participants, no matter their English
proficiency would have equal access to its employee benefits.
" The City of Seattle has a commitment to social justice
and to end institutional racism within City government, "
said Ell. " We work toward a vision where racial disparities
are eliminated, and racial equity is achieved. "
An Immersive Campaign Centered on Access
Adding these new languages meant that the City of
Seattle, along with Nationwide, would need to utilize key
data sources to find which idioms best identified with their workforce. Then, the plan would
have to build and update retirement education and communication features.
To narrow down its focus languages, the plan utilized an analysis provided by the City of
Seattle's Office of Immigrant and Refugee Affairs (OIRA) that identified the languages mainly
used by the city's population, residents with limited English proficiency, and recent immigrants
and refugees.
Sources used to develop the list included
the American Community Survey (ACS), a
home language survey by Seattle Public
Schools, patient visits requiring language
assistance at Public Health-Seattle and
King County, language requests on 911
ISSUE 2 2024 | 401kSpecialist.com
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401(k) Specialist Issue 2 - 2024

Table of Contents for the Digital Edition of 401(k) Specialist Issue 2 - 2024

Table of Contents
401(k) Specialist Issue 2 - 2024 - Cover1
401(k) Specialist Issue 2 - 2024 - Cover2
401(k) Specialist Issue 2 - 2024 - Table of Contents
401(k) Specialist Issue 2 - 2024 - 1
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