The Data and Measurement Issue - 10

CLIENT SPOTLIGHT:
A Winning Approach for
Navigating Complex Data
by Ani Matrai-Monk
As one of the largest U.S. commercial passenger airlines with an
extensive network of domestic and international routes, Delta Air
Lines supports 15,000 pilots flying a massive fleet of multiple aircraft
types, each with numerous configurations, making their pilot training
program one of the largest and most complex in the world.
Pilot training at Delta poses a unique challenge: data saturation.
Across the organization, terabytes of data are collected daily: flowing
in constantly from individual flights, irregular events, equipment use,
maintenance operations, employee and business performance, and training
programs. Bringing together huge amounts of different types of data in
a meaningful way, correlating the data, and understanding implications
on business and training performance is easier said than done.
Delta's Flight Operations, Pilot Training team partnered with TiER1 to
better understand the performance and effectiveness of their training
programs across key performance indicators. Together we sought to
answer this seemingly simple question: " How is our training program
performing? " The team's executive stakeholders and decision-makers
needed a comprehensive view of Delta's extensive pilot training
footprint to compare the many components within its vast curricula.
The defined goals were:
* Identify cost-effective training approaches
* Troubleshoot and pinpoint issues in real time
* Remedy issues in real time (or prevent issues before they even happen)
* Turn data into actionable insights
We then worked together to build a single-source solution that demonstrates
and visualizes pilot training program effectiveness and provides real-time,
role-based actionable insights. Keep reading to learn more about the
team's winning approach.
The Data and Measurement Issue

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