The Data and Measurement Issue - 24

USING CULTURE DATA TO CHART THE MAP
OF YOUR ASCENT TO GROWTH.
by Jonelle Lesniak
Suppose I asked you, " Could your organization achieve its
goals without a healthy culture? " You'd say, " Of course not. "
Suppose I then asked, " How do you know if your organization's
culture is helping or hurting your business performance? " You
might say, " Well, I have a hunch. "
Without exception, organizational culture is either a bridge or
a barrier to performance. It is never neutral. Sustained strategic
growth necessitates healthy and high-performing cultures. This
much we know, both intuitively and from longstanding research
showing positive impacts on key performance indicators (KPIs)
like retention, productivity, and profitability.1
Your organization may have mountains of data on culture
performance indicators, or CPIs-maybe so much that you don't
know what to do with all of it. Of course, CPI data are most
valuable when they help you and your leadership team make
decisions that translate into real business outcomes. The key
is linking your culture data to your KPIs.
Connecting CPIs to business outcomes helps leaders
understand which two or three aspects of the organization's
culture most influence its business performance. With
this information, leaders can decide where to spend limited
time, attention, and resources, and take unified action to
influence culture over time. Doing this regularly can help
leaders anticipate and address barriers to company growth
and performance.
1
Click or scan the QR
code to start putting
your culture to work.
" State of the American Workforce, " Gallup, 2017
" Top Findings from High-Impact Performance Management Research, " Deloitte, 2018
2 " Walking the Talk: Building a Culture for Success, " Carolyn Taylor, 2015
WHAT ARE CPIs AND WHY ARE THEY
CONSIDERED " CULTURE DATA " ?
CPIs quantify the degree to which the
behaviors, symbols, and systems2
in
an organization support a healthy and
high-performing work environment.
Examples of CPIs include trust in
leadership, cross-team collaboration,
autonomy, psychological safety,
transparent communication, employee
well-being, growth and development,
and pride in working at the organization,
among many others.

https://tier1performance.com/culture-performance-indicators-your-key-to-kpi-growth/?utm_campaign=Data%20and%20Measurement%20Magazine&utm_source=Performance%20Matters&utm_medium=PR&utm_content=Data%20and%20Measurement%20Issue

The Data and Measurement Issue

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