The Data and Measurement Issue - 25

PERFORMANCE MATTERS / PG 25
IN OUR WORK WITH CLIENTS, SUCCESS FACTORS WHEN
LINKING CULTURE AND PERFORMANCE DATA DEPEND ON:
Foundationally, your leadership team must share a vision
of your organization's strategy and the KPIs connected to it, as
well as the desired impact of culture on business performance.
Data will eventually guide you, but you must first chart the
purpose-driven, strategically targeted course.
CPI data are not just for HR, and KPI data are not just for
business unit leaders and the C-suite. Linked CPI and KPI
data are the key to your success! Throwing elbows or claiming
territory won't help anyone here. Instead, make sure that
combined data is in the hands of enterprise-wide decisionmakers,
change agents, and managers who can drive
sustainable, widespread change.
Regular and recurrent CPI and KPI measurement are key.
Measuring infrequently is like checking the temperature once
a year. Business performance and culture are ever-changing
and dynamic, just like people and the weather. With repeated
measurement on a regular schedule, you will live in the allpowerful
world of trends, deeper insights, and greater cultural
impact on KPIs.
Gathering culture data from employees necessitates sharing
the data back with them, along with a commitment to the areas
that leaders plan to take action. At this point, follow-through
becomes critical. And that means, again, that your enterprisewide
decision-makers, change agents, and managers are
working together on priorities to drive sustainable, widespread
cultural performance.
YOUR ORGANIZATION'S CULTURE DATA MAY BE THE MOST
UNDERUTILIZED MAP TO YOUR STRATEGIC GROWTH ASCENT.
AND YOU HAVE THE POWER TO BUILD THAT MAP WITH YOUR DATA.
The potential impact of culture data is significant. One of our
clients decreased their attrition KPI by 47% in one year by
focusing on CPIs related to psychological safety, leadership
transparency, and building respect and dignity at work-three
areas that culture data, both quantitative and qualitative,
showed needed significant improvement. Leaders were aligned,
directed resources, and acted in unison on these three areas
to make meaningful impact.
By connecting CPIs to business outcomes, what used to be
a hunch about the impact of your organization's culture on
business performance can now be a data-driven investment.
about the author
Jonelle Lesniak is a Senior Solutions Consultant at TiER1 Performance partnering
with client leaders on culture change, culture measurement, and culture performance.
In this role and as a facilitator and coach, Jonelle helps people and organizations
prioritize values, personal development, growth, and well-being. Her vision is more
fulfillment in this life for all. Fun fact: As dj wild, Jonelle crafts beautiful, joyful tracks
that will move you.

https://tier1performance.com/author/j-lesniak/

The Data and Measurement Issue

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