The Modern Leadership Issue - 17

PERFORMANCE MATTERS / PG 17
The journey to employee experience stewardship
1
Define culture through
employee moments
EX is the full collection of interactions between employees
and leaders that happen in everyday moments and in the work
journey-these moments bind the culture of an organization.
From frontline supervisors to the C-suite, every leader has
a critical role as a steward, delivering on the organization's
desired EX proven in the moments that matter.
Certain EX moments are more critical than others. At Avēsis,
employees said their moments of high impact were moments
when the employee:
* Met one-on-one with their leader.
* Reflected on how they were doing and
the progress they've made.
* Learned their role.
* Connected with how they impact the
organizational big picture.
* Influenced and led peers or leaders.
* Collaborated with others to accomplish work.
Identifying these high-impact moments created clarity and
focus for Avēsis on where to support and develop leaders to be
stewards of their culture. From there, the next step was to clearly
map out the organization's culture through a company narrative.
2
Articulate culture through
a company narrative
The Avēsis senior leadership team recognized the value of
articulating the aspiration of the organization's employee
experience. Together, we crafted a company narrative that
captured the truth of Avēsis at its best to serve as a compelling
statement about the organization's promise to employees.
Through the work, leaders identified opportunities to
rewrite the Avēsis mission, vision, purpose, and values,
which would reflect this new promise. Along with the
written expression, an internal brand was established
to authentically represent the values visually.
The impact? Through the process of articulating a shared
vision, leaders are more aligned around who Avēsis is. One
senior leader remarked,
" Our new vision, mission, and values make
Avēsis look and feel healthier. It's our rally cry. "
The rallying cry created the momentum for activation through
leaders to improve the organization's EX for a stronger culture.
CONTINUED on next page
" The sessions on company culture and
values were eye-opening and helped me
understand the bigger picture of what
we're trying to achieve as an organization. "
" This is the best leadership
event I have ever been to.
It was very impactful. "
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