Performance Matters - Digital Experiences - 15

PERFORMANCE MATTERS / PG 15
HERE ARE THE KEY COMPONENTS OF THE VIRTUALIZATION SOLUTION THAT MADE IT A SUCCESS.
IT'S BUSINESS DRIVEN.
Lisa and team first identified the high-value elements
from the existing College programs that would need
to be converted for the blended experience. The
solution is anchored around the needs of the
business, focusing on strategic priorities, the number
of required attendees, how to best support global
audiences, and how much time away from the job
would be feasible. From there, the work was
organized in sprints and the cross-functional team
was streamlined into sub-teams to meet the Fall
2020 deadline for initial delivery.
IT'S TECHNOLOGY ENABLED.
There were constraints in finding the right blend of
tools to deliver the experience in time, including IT
security approval processes for new platforms, as
well as significant investment in an existing custom
portal for managing enrollments, communications,
and independent pre-work. Plus, SAP Success Factors
was the enterprise LMS solution for delivering and
tracking eLearning courses. Since Microsoft 365 was
beginning to be used for collaboration within the
organization, the team wound up integrating all these
tools and leveraged Microsoft Teams as the " front
door " for users to interact with their class and
small-group cohorts, with tabs embedding other
resources for a seamless user experience.
IT'S PEOPLE CENTRIC.
The entire blended experience was designed to be
completed over 8-12 weeks and included several
types of interactions:
* Live facilitated sessions with the full class
were held to kick off the blended experience,
check in with attendees, and formally
acknowledge completion.
* On-demand independent activities were available
as a series of recorded lectures from facilitators,
interactive eLearning courses, and practical tools
for applying new skills. Attendees could focus
their learning on topics most important to them,
such as innovation, developing relationships, and
leveraging strengths.
* Cohort sessions and discussion guides provided
space for attendees to reflect with peers on all
they had learned and put into practice that week.
* Attendees connected one on one with their
manager, facilitators, and others to process
their learning and build their network for
sustained connectivity.
IT'S CONTINUOUSLY IMPROVING.
By building in robust evaluation and feedback
loops, the team has been able to understand
what's working well and what needs attention.
There were many lessons learned from the initial
deliveries that have been applied in new iterations
and Colleges. The first program design attempted to
minimize synchronous time, giving more flexibility for
self-guided activities and small-group discussions
over several weeks. However, participants found it
easier to block off larger, more condensed blocks of
time for group virtual activities across a shorter
duration. As travel becomes possible again, the team
is continuing to optimize the blend of digital and
in-person experiences.
VIRTUALLY
POSSIBLE!
Although it was challenging, the success of the initial solution has
resulted in P&G leveraging this approach with TiER1's partnership
for more than 20 virtual programs serving thousands of
employees. Recognizing that a one-size-fits-all approach doesn't
work, we've co-developed a repeatable framework that is flexible
based on unique team considerations. This custom approach is
informed by what's worked previously at P&G and other companies
to virtualize interactions, enhance the learner experience, and
when needed, completely reimagine the learning journey.
In any digital experience program, there are always organizational
priorities to be addressed-measurable business outcomes,
technology ecosystem and security, investment for development
and delivery, and speed to implementation. By balancing those
priorities with the people-centric needs of participants, program
owners can ensure they're providing an experience that people
want to be a part of. P&G RDU had hundreds of new hires and
leaders that needed a meaningful digital experience-this
intentional virtualization approach delivered just that.
Click or scan the QR code
to learn more about how P&G
virtualized innovation learning.
https://tier1performance.com/virtualizing-innovation-learning-at-procter-gamble/
Performance Matters - Digital Experiences

Table of Contents for the Digital Edition of Performance Matters - Digital Experiences
