Performance Matters - Digital Experiences - 25

PERFORMANCE MATTERS / PG 25
Every month a robot scans my Microsoft Office calendar and sends advice about how I should
manage my " focus time " at work. Last month, Mx. Robot informed me that I typically have
75% of my time available to focus. Yet it didn't feel like I had six hours open every day to do
real thinking. When I reviewed my calendar for that month, I had about 14 meetings each week.
The math checked out, but something still felt off.
Then I received another " insight " from Mx. Robot: it might take up to 23 minutes to refocus
after each interruption. That advice is intended to nudge me away from responding too quickly
to incoming emails. However, Mx. Robot hadn't included that nugget in the calculation of my
available focus time. When I thought about those 14 meetings and the associated five and half
hours it might take to refocus afterwards-never mind the emails and IMs and the other pings-
the disconnect between my perceptions and the data reported to me started to make more sense.
This entire episode brought a deeper, nagging problem into focus. We are working in a data-rich
world. Office work is increasingly computer mediated; in some cases, it's entirely computer
mediated (behold the Zoom happy hour). At the same time, the twin disciplines of artificial
intelligence and machine learning are rapidly maturing. Together these trends have been
celebrated for their potential to deliver new insights and opportunities for optimization. Indeed,
Mx. Robot has quantified some aspects of my working week I hadn't thought to consider.
The question is whether any of these novel measures will help us understand the
quirks of human performance...
- Walter Warwick, PhD, Principal Scientist, TiER1 Performance
Turn to page 29 to learn more from Walter and fellow
TiER1er Teresa Evans, PhD, on the psychological and
physiological issues impacting our ability to engage in deep work.
The question is
whether any of these
novel measures will
help us understand the
quirks of human
performance.

Performance Matters - Digital Experiences

Table of Contents for the Digital Edition of Performance Matters - Digital Experiences

Performance Matters - Digital Experiences
Who Owns the Digital Employee Experience?
Assessing the Digital Employee Experience
Accessibility & Inclusion for the Digital Workforce
Virtualizing Innovation Learning
UX & Change: The Perfect Partnership
Assessing Readiness for Digital Transformation
Navigating the Debate for Events
Finding Your Focus in a Digital World
The Flow of Work
The Science of Deep Work, Online
Performance Matters - Digital Experiences - Performance Matters - Digital Experiences
Performance Matters - Digital Experiences - 2
Performance Matters - Digital Experiences - 3
Performance Matters - Digital Experiences - Who Owns the Digital Employee Experience?
Performance Matters - Digital Experiences - 5
Performance Matters - Digital Experiences - 6
Performance Matters - Digital Experiences - 7
Performance Matters - Digital Experiences - Assessing the Digital Employee Experience
Performance Matters - Digital Experiences - 9
Performance Matters - Digital Experiences - 10
Performance Matters - Digital Experiences - Accessibility & Inclusion for the Digital Workforce
Performance Matters - Digital Experiences - 12
Performance Matters - Digital Experiences - Page 13
Performance Matters - Digital Experiences - Virtualizing Innovation Learning
Performance Matters - Digital Experiences - 15
Performance Matters - Digital Experiences - UX & Change: The Perfect Partnership
Performance Matters - Digital Experiences - 17
Performance Matters - Digital Experiences - Assessing Readiness for Digital Transformation
Performance Matters - Digital Experiences - 19
Performance Matters - Digital Experiences - 20
Performance Matters - Digital Experiences - Navigating the Debate for Events
Performance Matters - Digital Experiences - 22
Performance Matters - Digital Experiences - 23
Performance Matters - Digital Experiences - Finding Your Focus in a Digital World
Performance Matters - Digital Experiences - 25
Performance Matters - Digital Experiences - The Flow of Work
Performance Matters - Digital Experiences - 27
Performance Matters - Digital Experiences - 28
Performance Matters - Digital Experiences - The Science of Deep Work, Online
Performance Matters - Digital Experiences - 30
Performance Matters - Digital Experiences - 31
Performance Matters - Digital Experiences - 32
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/data-and-measurement
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/modern-leadership
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/performance-matters-learning-and-performance
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/performance-matters-healthy-cultures
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/performance-matters-digital-experiences
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