Performance Matters - The Healthy, High-Performing Cultures Issue - 11
PERFORMANCE MATTERS / PG 11
Mom's Meals, a PurFoods
company, is a leading provider
of high-quality, nutritionally
tailored meals delivered at home.
With 2,200+ employees working
to serve populations across the
U.S., Mom's Meals is a key
enabler of " aging in place " as
they offer meal programs for
customers accessing longterm
care, chronic care, and
post-discharge care to help
them lead healthier lives while
remaining independent at home.
While experiencing continued growth
amid global disruption, the company
recognized that prioritizing their employee
experience would promote a sustainable
healthy culture for the long run. To do
so, Mom's Meals tapped into the secret
sauce of what makes their company
special for all employees by transforming
how they support and empower
leaders throughout the organization.
TiER1 Senior Consultant Esther Adams
sat down with Dan Mandolfo, Chief
Operating Officer at Mom's Meals, to
discuss the ingredients for crafting
moments that matter in the employee
experience that contribute to a healthy
culture while appreciating the journey
between reality and aspiration.
ESTHER: Growth seems to be
an essential ingredient at Mom's
Meals. What's been challenging about
operating in high-growth mode?
DAN: Mom's Meals has been
experiencing high growth since before
I joined the company in 2012. Then,
during the first wave of COVID-19 in 2020,
we entered a new level of growth. As
local meal programs shuttered around
the country, we were inundated with
requests. Our teams pulled together
to address the increased demand and
to serve our customers. But when
you're in high-growth mode, it can be
difficult to focus on other priorities.
Through this experience, we strengthened
our resolve to serve not only our
customers but our employees, too.
It heightened the need and the
opportunity for us to rethink how
we develop leaders and provide an
exceptional employee experience for
every team member at Mom's Meals.
ESTHER: What does it mean to
be a good leader at Mom's Meals?
DAN: Everyone comes to Mom's
Meals with their own interpretation
of leadership and what's expected of
leaders. That's part of the opportunity
we have, to build a shared understanding
of what it means to be a leader here. All
leaders-regardless of role, tenure, or
experience-share a responsibility in the
growth and culture of Mom's Meals. We
have a duty to our people to weave this
understanding of leadership into our DNA.
A good leader at Mom's Meals is one
who cares about the well-being of their
team. They take the time to understand
what motivates others. They listen
to understand and meet their team's
needs. They're empowered and willing
to challenge team members to know
their limits and achieve success. They
feel a sense of belonging and cultivate
belonging among their team. They lead
and inspire team members to accomplish
something meaningful at work every day.
CONTINUED on next page
" TiER1 helped us craft Our Secret Sauce-this company narrative tells the story
of Mom's Meals when it's fully in balance with our values and mission. "
...we strengthened our resolve to serve not only our customers but our employees, too.
A good leader at
Mom's Meals is
one who cares about
the well-being
of their team.
Performance Matters - The Healthy, High-Performing Cultures Issue
Table of Contents for the Digital Edition of Performance Matters - The Healthy, High-Performing Cultures Issue
Performance Matters: The Healthy, High-Performing Cultures Issue
Becoming a Healthy, High-Performing Organization
Culture Boosters
The Perfect Recipe for a Healthy Culture
Joy at Work
Key Components of Healthy Growth
Are You Trusting Me?
Start the Conversation on Mental Health
Inclusion at Work
New Maxims for Healthy High Performance
Winning in the Talent Marketplace
Performance Matters - The Healthy, High-Performing Cultures Issue - Performance Matters: The Healthy, High-Performing Cultures Issue
Performance Matters - The Healthy, High-Performing Cultures Issue - 2
Performance Matters - The Healthy, High-Performing Cultures Issue - 3
Performance Matters - The Healthy, High-Performing Cultures Issue - Becoming a Healthy, High-Performing Organization
Performance Matters - The Healthy, High-Performing Cultures Issue - 5
Performance Matters - The Healthy, High-Performing Cultures Issue - 6
Performance Matters - The Healthy, High-Performing Cultures Issue - 7
Performance Matters - The Healthy, High-Performing Cultures Issue - Culture Boosters
Performance Matters - The Healthy, High-Performing Cultures Issue - 9
Performance Matters - The Healthy, High-Performing Cultures Issue - The Perfect Recipe for a Healthy Culture
Performance Matters - The Healthy, High-Performing Cultures Issue - 11
Performance Matters - The Healthy, High-Performing Cultures Issue - 12
Performance Matters - The Healthy, High-Performing Cultures Issue - 13
Performance Matters - The Healthy, High-Performing Cultures Issue - Joy at Work
Performance Matters - The Healthy, High-Performing Cultures Issue - 15
Performance Matters - The Healthy, High-Performing Cultures Issue - 16
Performance Matters - The Healthy, High-Performing Cultures Issue - 17
Performance Matters - The Healthy, High-Performing Cultures Issue - Key Components of Healthy Growth
Performance Matters - The Healthy, High-Performing Cultures Issue - 19
Performance Matters - The Healthy, High-Performing Cultures Issue - 20
Performance Matters - The Healthy, High-Performing Cultures Issue - Are You Trusting Me?
Performance Matters - The Healthy, High-Performing Cultures Issue - 22
Performance Matters - The Healthy, High-Performing Cultures Issue - 23
Performance Matters - The Healthy, High-Performing Cultures Issue - Start the Conversation on Mental Health
Performance Matters - The Healthy, High-Performing Cultures Issue - Inclusion at Work
Performance Matters - The Healthy, High-Performing Cultures Issue - New Maxims for Healthy High Performance
Performance Matters - The Healthy, High-Performing Cultures Issue - 27
Performance Matters - The Healthy, High-Performing Cultures Issue - 28
Performance Matters - The Healthy, High-Performing Cultures Issue - Winning in the Talent Marketplace
Performance Matters - The Healthy, High-Performing Cultures Issue - 30
Performance Matters - The Healthy, High-Performing Cultures Issue - 31
Performance Matters - The Healthy, High-Performing Cultures Issue - 32
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/data-and-measurement
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/modern-leadership
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/performance-matters-learning-and-performance
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/performance-matters-healthy-cultures
https://www.nxtbook.com/TiER1_Performance/PerformanceMatters/performance-matters-digital-experiences
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