Performance Matters - The Healthy, High-Performing Cultures Issue - 13

PERFORMANCE MATTERS / PG 13
ESTHER: How did you introduce
Our Secret Sauce and the leadership
development work focused on the
employee experience to Mom's Meals
40+ senior leaders? What dialogue
has it prompted among leadership?
DAN: Our Human Resources Director
facilitated a session with the senior
leadership team to introduce Our Secret
Sauce. To bring it to life, he opened it
up to see who wanted to read the first
section, and someone volunteered. Then
somebody else went, then somebody
else. Our Secret Sauce came alive with
the voices of our team. No one was being
prompted to read-it just flowed. It was
emotional for some. It also opened the
door for insightful conversation, because
Our Secret Sauce is not 100 percent who
we are today; it's partly aspirational. It
prompted folks to question, " Can we
really say this? This isn't who we fully
are yet, but it's who we want to become. "
It prompted people to think about why
we do what we do and what we can
achieve when we focus on who we serve.
It challenged the way we think about
our employees, who we want to be for
them, and the kind of work environment
we can create. It was one of the most
memorable meetings I've ever attended.
Over time, we continued refining Our
Secret Sauce as we gathered more
feedback across the organization. It is
our guiding light to get us where we're
going. We then brought the senior
leadership group together where we
directly experienced key aspects of the
leadership development experience
that will be launched with all levels
of leadership at Mom's Meals.
When we deploy the next phase of this
journey, we will simultaneously launch
Our Secret Sauce company-wide. This
includes a video of 50+ employees
across regions and departments
narrating Our Secret Sauce in
their work environments.
ESTHER: Looking ahead, what do you
hope to see as Mom's Meals focuses
on the leader's impact on the employee
experience to continue building healthy
culture amid high growth? As you continue
to deploy the leadership journeys,
what are you most excited about?
DAN: My hope for leaders and
their teams is that every day is full of
positive experiences that allow them to
feel appreciated and respected, even
when they feel challenged or they're
having a tough day. The impact should
be tangible-how leaders interact
with one another, how they develop
themselves, and how they develop
and support their team. I can't wait
for leaders to experience the positive
results and satisfaction that come
from coaching and developing others.
This work has solidified my conviction
in the importance of the leader and
the responsibility we all share to
provide an exceptional team member
experience. As we bring this experience
to life, we'll also deepen our ability to
serve our customers and improve their
lives through better nutrition at home.
came alive with the voices of our team.
Esther Adams is a Senior Learning
Consultant at TiER1 with a passion for
identifying the root cause of problems
and developing people-centered solutions
that lead to lasting change. With a
background in education and program
development, Esther believes in the
power of people-with the right tools
and support, any organization can
improve the performance of its people
to build a better world.
about the authors
Dan Mandolfo joined Mom's Meals in
2012, progressing over time in expanding
leadership roles to best serve Mom's
Meals growing operations. He has held
the position of Chief Operating Officer
since 2021. Prior to beginning his career
at Mom's Meals, Dan spent 15 years in
telecom as Director of Consumer Sales,
Service, and Retention.
https://www.linkedin.com/in/danmandolfo/ https://tier1performance.com/author/e-adams/
Performance Matters - The Healthy, High-Performing Cultures Issue

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