Performance Matters - Learning and Performance - 21

PERFORMANCE MATTERS / PG 21
UPSKILLING & RESKILLING IN ACTION
To inspire your journey, here are some of our favorite examples of how we've
improved the performance of people through upskilling and reskilling.
INSURANCE FOR THE FUTURE
A large insurance firm wanted to build a learning culture in which a growth
mindset and continuous learning were part of the day-to-day
expectations for employees. Existing learning opportunities were
housed across multiple platforms that were cumbersome to
access, and associates either weren't aware of available
opportunities or weren't taking advantage of them.
Partnering with senior leaders and associates, we
created a best-in-class experience focused on
performance and aligned to core competencies
with flexibility for associates to chase passion
areas that excited them. Associates could
own their journey-choosing between
ACCELERATING PATHS TO EMPLOYMENT
A community college sought our help with creating an online two-year associate
degree program in Instructional Design and Learning Technology to accelerate the
path to employment for its students. They also wanted to train faculty members on
the fundamentals of instructional design and provide an apprenticeship support model
to build online degree programs going forward. We partnered with faculty members
to define a curriculum focused on essential skills for new instructional designers,
as well as coaching them through building excellent online courses of their own. The
college gained an award-winning online degree program AND a team of reskilled faculty
members ready to convert more online degree programs and help the college grow.
When implementing upskilling and reskilling solutions, it's easy to let the big picture
overwhelm you. One big challenge is that we just don't know what's to come. There are
jobs and organizations of the future that don't yet exist. Our advice is to start with
small, lean experiments that you can learn from quickly and build upon overtime. And
remember, you have to start somewhere. Let's explore how we can develop the future
workforce together!
RESKILLING
pre-curated learning pathways or manually
adding relevant courses to their learning
plan-to upskill at a time and place
convenient for them.
FOCUS ON THE CUSTOMER
A major telecommunications firm was
transforming frontline sales support, in part by
implementing a new system to optimize the
customer experience and reduce the complexity of
the user interface for the salesforce. Thousands of
frontline sales team members needed to be reskilled
using the system to help them better serve customers. Due to
the more intuitive and intelligent nature of the new system, precious
training time could be reallocated: less time learning the point-andclick
navigation in a software environment, and more time learning
how to create great technology-enabled customer experiences to
connect customers with more products and services and better meet
their needs.
BY ANNA OSKORUS AND MIKE DIVINE, PHD
about the authors
Anna Oskorus is an architect and leader of world-class learning
solutions that have a measurable impact on organizational
performance. Anna loves helping people do their best work and
equipping them with the knowledge and skills to live more fulfilling
lives. Her expertise includes learning strategy, instructional design,
education, program management, and global leadership development.
Mike Divine, PhD is a Principal Learning and Talent Development
Consultant at TiER1 with deep expertise in training and
development as a facilitator, instructional designer, and
consultant. He rocks at instructional design, curriculum design,
competency development, and leadership development.
https://www.linkedin.com/in/annaoskorus/ https://tier1performance.com/author/m-divine/
Performance Matters - Learning and Performance

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