Performance Matters - Learning and Performance - 25

PERFORMANCE MATTERS / PG 25
ONBOARDING MA
When it comes to " immersive learning, " are you a believer-or are you a skeptic? Too often, users encounter eLearning modules that are
repetitive, disengaging, or tedious. How might you bridge the gap and create learning content that is truly immersive?
At TiER1 I've seen how we can create the right experiences when we know where we're going, the behavior changes we're supporting, and the
desired business results. We build immersive learning experiences by first identifying where we want to take our training. Then, we tailor experiences
to the user so that they feel transported to an environment or situation where they can engage at a level that was previously unattainable.
True immersion is achieved by leveraging several technologies and practices that enable the training to make that leap. Let's dive into some
examples of how deeply immersive learning is possible.
Our goal in highlighting people and their
stories, instead of the product, was to help
reps better see the humanity and needs being
impacted beyond the sales conversation, thus
immersing them into a deeper purpose that
drove behaviors and results.
TRAINING
IN CHOICE-DRIVEN SITUATIONS,
SCENARIOS, OR SIMULATIONS
Simulation and scenario elements give
learners the experience of being a participant
in the narrative (instead of a consumer of
content). Simulations are ideal for practicing
skills higher on Bloom's Taxonomy of Learning
as well as any skills that are difficult or risky
to try in the real world. (Think, handling an
emergency in a hospital; making business
decisions in a time of crisis; managing an
in-flight emergency; or high-stakes
sales conversations.)
They also don't have to be
complex. As part of a
broader curriculum,
we developed an
interactive eLearning module with live-action
video for a medical technology company to
support patient learning on how best to
troubleshoot device alarms. Live-action video
adds realism to the situation by putting you
in the shoes of someone else. Paired with
knowledge checks or questions that add the
element of choice plus reinforcement, and
it's a stellar combination.
ONBOARDING, ORIENTING
TO, OR IMMERSING
IN A SPECIFIC CONTEXT
Fully immersive experiences through virtual
reality (VR) take immersion to the next level
by providing participants with an interactive
environment to try out their skills. These
skills can be accomplished through a
simulation, branching video, or other
design techniques embedded within the
VR experience. VR, when done right, is
powerful for increasing learner engagement,
increasing retention, and reducing speed
to proficiency.
Immersive training has been talked about
as the future of learning. With innovations
in driving story and build skills (ranging
from simulations and scenarios to gamified
nudges), immersive learning experiences
aren't only relegated to science fiction. We
can recreate real-life settings, simulate work
challenges, and give our users the chance to
take on-the-job training, without risk, without
fear. We invite you to explore ways that you
might leverage the unique conditions of your
situation to weave in elements that will fully
immerse users in the learning experience.
The investment into technology is lower than it's ever
been. Google Cardboard headsets are among the most
affordable while not sacrificing too much interactivity. If
mobility is needed, Oculus and others have released
all-in-one VR headsets and input devices without the need
for other accessories. Using CenarioVR, we developed an
interactive and immersive 360-degree tour of each TiER1
office within a VR setting. This high-fidelity, user-driven
experience created meaningful engagement moments
for visitors and new team members at TiER1.

Performance Matters - Learning and Performance

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