Performance Matters - Learning and Performance - 8

I could go on, but the point is, while we
may have the knowledge and skills
essential for behavior change, often they
are not enough. Humans are complex-and
humans in groups are even more complex.
In addition to knowledge, our behavior is
shaped by our mindsets, emotions, social
group, tools, environment, and physiology.
Said simply, as learning professionals, we
need to get better at changing behavior by
creating experiences for the whole human,
the groups in which they work, and the
context/environment for their work.
Behavior change requires a multidisciplinary
approach and requires that we take the
holistic performance experience into
account. Performance Experience Design
(PXD) provides the through line that brings
together all the disciplines of design-
including technical user experience design,
learning experience design, the
neuroscience of change, and more-to
allow individuals to do their best work.
For successful Performance
Experience Design, we have
to answer these questions:
What results do we seek, not just for the
learner, but the organization as a whole?
by Jerry Hamburg
You've designed one of your most successful learning and development journeys. You
have every indication that your people have the knowledge they need to perform beautifully.
But, when it comes to the moment of action-unfortunately, you don't see consistent results.
Why? Because context matters. Even with the best designed learning experiences, knowledge doesn't
always lead to behavior. Yet, we are seeing an exciting evolution in how we design intentional experiences,
often within the work context, to help people perform.
Have you ever experienced one of these scenarios?
You're hesitant to provide helpful feedback to a colleague. You know how to give feedback
and understand its value, and yet sometimes something prevents you from doing it.
You have an important priority you need to make time for on your calendar. However, you
said yes to another project knowing it will leave you little time to focus on your priority.
What experiences can we design that
influence a person's emotions, mindsets,
and actions?
How well do we understand the people who
need to perform differently-not just on the
surface or by role, but as a whole human?
What are the moments that matter-
and what does successful behavior
look like in those moments?

Performance Matters - Learning and Performance

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