August 2005 - 9
The American Contract
Bridge League
President
Roger Smith
Chair, Board
of Directors
Bruce Reeve
Chief Executive Officer
Jay A. Baum
ACBL Counsel
Peter Rank
Chair, Board
of Governors
Linda Mamula
Board of Directors
District 1 * George Retek
District 2 * Jonathan Steinberg
District 3 * Joan Levy Gerard
District 4 * Craig Robinson
District 5 * Sharon Fairchild
District 6 * Nadine K. Wood
District 7 * Bruce Reeve
District 8 * Georgia Heth
District 9 * Shirley Seals
District 10 * Bill Cook Jr.
District 11 * Jim Reiman
District 12 * William Arlinghaus
District 13 * Harriette Buckman
District 14 * Sue Himel
District 15 * Phyllis Harlan
District 16 * Dan E. Morse
District 17 * Jerry Fleming
District 18 * Richard G. Anderson
District 19 * Barbara Nist
District 20 * Jeffrey Taylor
District 21 * Roger L. Smith
District 22 * Jim Kirkham
District 23 * Alan LeBendig
District 24 * Alvin Levy
District 25 * Richard De Martino
To contact your district director,
address your e-mail to
district"*"director@acbl.org
(Enter the district number
where you see "*".)
August 2005
2005
August
From
the CEO
Listening
As we go about the day-to-day business of
serving our members, we are always looking for
ways to do that better. I've learned over the years
that our best chance of succeeding in this area involves a simple task: ask.
When a membership organization solicits opinions from members, everyone
benefits. You recognize that we care, and we find out what will make you
happy. That's why we have commissioned the surveys you have read about in
recent months.
The latest was conducted by Equation Research using a random sample of
the ACBL database. A comment from one member who participated showed
how important this is: "I think you are positively heading in the right direction simply by asking us our opinions."
Most of the questions we asked were the same ones we posed last year, but
we did add a few new ones. Here is some of what we learned:
More members are satisfied with the ACBL web site - 93% as compared
with 91% in 2004. Satisfaction with our marketing efforts has also increased,
from 82% to 86.3%.
We didn't have the My ACBL portal last year, but 91% of you like what
we are doing in that area.
The survey showed that 97% of you are happy with the Bridge Bulletin (25%
somewhat satisfied plus 71.7% very satisfied) compared to 95% last year.
When asked about your experiences with ACBL representatives, the
numbers are also up from the previous survey. Taking the "somewhat" and
"very satisfied" categories together, the survey showed satisfaction increasing in every area between this year and the previous survey: Headquarters,
94.4%, up from 90.3%; tournament directors, 95.2%, up from 94.1%; club
directors, 93.4%, up from 90.9%.
In the 2005 survey, we added a response category: "I do not have contact
with these representatives." It's interesting to note that 52% of our members
have never had contact with Memphis, 40% have not had contact with unit
officials.
For the first time, we asked members how they would like to renew their
memberships. Here's what you said: 52.7% would like an e-mail reminder to
renew online; 37.7% would like a mail reminder to renew by mail, and 9.6%
would like a mail reminder to renew online. Asked about the actual renewal,
54% said they would prefer to do it online, 33.5% said they preferred mail
and 12.5% had no preference.
As expected, the 2005 survey continued to paint an upscale demographic
picture of the ACBL membership: 76% have at least a four-year college degree,
and 68.6% earn at least $50,000 a year. Of interest is that only 11.3% did not
answer the income question, compared to 25.1% in the previous survey.
As you can imagine, there is a tremendous amount of data to absorb and
interpret. We value what we learn from these surveys because it helps us with
our primary function: serving you.
Of course, you don't have to wait for a survey to
make your opinions known. We are always happy
to hear from our members.
Jay Baum, CEO
9
Table of Contents for the Digital Edition of August 2005
Viewpoint - Brent Manley
Letters to the Editor
From the CEO - Jay Baum
Denver hosts 2005 Fall NABC
2005 Worldwide Bridge Contest
Canada selects its world championship teams
U.S. Women's Team Championships
TV's "Wild Card" features bridge
Bridge in movies
Obituary - Coletta Schumacher
Dave Smith joins Bulletin staff
Change of Address and snowbird service
The Bidding Lab - Six-way Transfers - Frank Lipniski
The Bidding Box
It's Your Call
Stores of Love and finesses
Book Reviews
Ruling the Game - Mike Flader
For Newer Players
Dear Diary - Marty Ronemus
Ask Jerry - Jerry Helms
Mike's Bidding Quiz
Conventional Wisdom Part 13
Bridge Player's Survival Kit - Leslie Shafer
Answers to Mike's Bidding Quiz
The higher the bamboo grows . . . - Edith Beer Halpern
The Bidding Toolkit - DOPI, ROPI and DEPO
The Hat Lady - Marie Sander
Play & Learn - Notrump play:promotion - Pat Harrington
For Intermediate Players
Boehm on Bridge - Matchpoint/IMP Strategy Part 11
Claim with Colchamiro - Postponing the offense/defense decision
Bridge with Bergen - To hold up or not to hold up
It's Just Mayhem - LSD Part 8 - Marilyn Hemenway
Chalk Talk - Thinking Bridge part 5 - Eddie Kantar
Dear Billy - Billy Miller
For Advanced Players
Bidding to Play - Leading Questions part 2 - Frank Stewart
The Real Deal - Larry Cohen
Our Reader's Ask - Eric Kokish
Test Your Play - Eddie Kantar
Bidding Matters - 12 Hapbits part 2 - Karen Walker
Mike's Advice - Mike Lawrence
East hands - The Bidding Box
Solutions to Test Your Play
Bridge in the Menagerie - Victor Mollo
Richamond Trophy
Partnership Bridge - The Granovetters
West hands - The Bidding Box
Winsome & Loathsome - Zeke Jabbour
Bridge with the Abbot - David Bird
New Life Masters
In Memoriam
Obituary - Jody Latham
Tournament Directory
Crane Top 500
August 2005 - 1
August 2005 - 2
August 2005 - 3
August 2005 - 4
August 2005 - 5
August 2005 - Letters to the Editor
August 2005 - 7
August 2005 - 8
August 2005 - From the CEO - Jay Baum
August 2005 - Denver hosts 2005 Fall NABC
August 2005 - 11
August 2005 - 12
August 2005 - 13
August 2005 - 2005 Worldwide Bridge Contest
August 2005 - 15
August 2005 - Canada selects its world championship teams
August 2005 - 17
August 2005 - 18
August 2005 - U.S. Women's Team Championships
August 2005 - 20
August 2005 - 21
August 2005 - TV's "Wild Card" features bridge
August 2005 - Bridge in movies
August 2005 - 24
August 2005 - 25
August 2005 - 26
August 2005 - Change of Address and snowbird service
August 2005 - The Bidding Lab - Six-way Transfers - Frank Lipniski
August 2005 - The Bidding Box
August 2005 - 30
August 2005 - 31
August 2005 - It's Your Call
August 2005 - 33
August 2005 - 34
August 2005 - 35
August 2005 - Stores of Love and finesses
August 2005 - Book Reviews
August 2005 - Ruling the Game - Mike Flader
August 2005 - Dear Diary - Marty Ronemus
August 2005 - Mike's Bidding Quiz
August 2005 - Conventional Wisdom Part 13
August 2005 - Answers to Mike's Bidding Quiz
August 2005 - The higher the bamboo grows . . . - Edith Beer Halpern
August 2005 - The Bidding Toolkit - DOPI, ROPI and DEPO
August 2005 - The Hat Lady - Marie Sander
August 2005 - Play & Learn - Notrump play:promotion - Pat Harrington
August 2005 - Boehm on Bridge - Matchpoint/IMP Strategy Part 11
August 2005 - Claim with Colchamiro - Postponing the offense/defense decision
August 2005 - Bridge with Bergen - To hold up or not to hold up
August 2005 - It's Just Mayhem - LSD Part 8 - Marilyn Hemenway
August 2005 - Chalk Talk - Thinking Bridge part 5 - Eddie Kantar
August 2005 - Dear Billy - Billy Miller
August 2005 - Bidding to Play - Leading Questions part 2 - Frank Stewart
August 2005 - The Real Deal - Larry Cohen
August 2005 - Our Reader's Ask - Eric Kokish
August 2005 - Test Your Play - Eddie Kantar
August 2005 - Bidding Matters - 12 Hapbits part 2 - Karen Walker
August 2005 - Mike's Advice - Mike Lawrence
August 2005 - Solutions to Test Your Play
August 2005 - Bridge in the Menagerie - Victor Mollo
August 2005 - Richamond Trophy
August 2005 - West hands - The Bidding Box
August 2005 - Winsome & Loathsome - Zeke Jabbour
August 2005 - Bridge with the Abbot - David Bird
August 2005 - New Life Masters
August 2005 - 66
August 2005 - 67
August 2005 - In Memoriam
August 2005 - Obituary - Jody Latham
August 2005 - Tournament Directory
August 2005 - 71
August 2005 - 72
August 2005 - 73
August 2005 - 74
August 2005 - Crane Top 500
August 2005 - 76
August 2005 - 77
August 2005 - 78
August 2005 - 79
August 2005 - 80
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