Cablefax The Magazine - August 2021 - 47

OPERATIONS LEADERS
72. ON THE CASE
Bill Case | CIO
WOW!
Years in Media & Broadband: 15+
Education: BS, Finance and Marketing, University of
Colorado; MS in Information Systems, University of
Colorado; MBA, Northwestern University
My personal superpower is: Collaboration
No matter what technological problem needs solving, Case and his
team will not stop until they find a solution. When the pandemic
revealed a need for more digital tools aimed at meeting customer
needs, his team developed and deployed intelligent chatbots and
live chat tools for customer service representatives. Crafting what
would become WOW tv! and freeing up additional bandwidth in the
network are both massive tasks, but his team completely revamped
its product and services' provisioning software stack to kill two birds
with one stone.
NUMBER OF TIMES FLOWN IN THE PAST YEAR? Like so
many of us, I've not flown much, but when I have, the airlines have done
a fantastic job. In total, I've flown only three times to help my kids as
they were moving about and getting ready for college.
YOUR PERSONAL D&I EPIPHANY? I've been reminded over
the last year how incredible our country is by providing our people
with the opportunity to share their voice and assemble to amplify the
message. Despite all the anxiety and pain expressed by many people
and groups, our country has found ways to continue the process to
heal old wounds and bridge divides. We've come so far as a society
and we have a long road ahead, yet I've been so proud that our society
continues to find more ways to connect people through our common
humanity and the pride we each can feel expressing our uniqueness.
YOUR PANDEMIC THEME SONG? " Level of Concern, " Twenty
One Pilots ■
73. SMOOTH OPERATOR
Dale Hopkins | President & CEO
iNDEMAND
Years in Media & Broadband: A few
Education: Catholic schools all the way
My personal superpower is: Being able to talk to anyone about anything
With theaters closed and studios rethinking how to release their films, iNDemand has
been, well, in demand. Hopkins has been working with her MVPD partners now more than
ever to ensure consumers are easily able to access and enjoy the latest theatrical releases
from home. Hopkins and iNDemand also have continued to deliver on the pay-per-view
side, scoring huge viewership wins with bouts between Mike Tyson and Roy Jones Jr. as
well as between Jake Paul and former MMA champ Ben Askren.
MY PROUDEST PROFESSIONAL ACHIEVEMENT OVER THE PAST 12
MONTHS IS... keeping my team together, safe, and productive over the last year, while
maintaining seamless service for iNDemand's clients. And, of course, being named Cablefax's
first-ever " Mentor of the Year! "
WHAT HABIT ARE YOU KEEPING POST-PANDEMIC? Eating Lay's Limón Chips.
NUMBER OF TIMES FLOWN IN THE PAST YEAR? Zip.
MY COMFORT TV BINGE? " Law & Order "
STATUS OF YOUR SOURDOUGH BREAD STARTER? Haven't had bread in a year.
WHAT ARE YOU MOST LOOKING FORWARD TO THIS SUMMER? TSA line.
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Cablefax: The Magazine
August 2021
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Cablefax The Magazine - August 2021

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