cfx_september-2024 - 13
Standout FEaturES:
Armstrong continues to expand its network capacity and
believes its investment in FTTH technology will eventually
yield speeds of 50 and 100 Gbps for its customers along with
enhanced reliability. All Zoom internet customers also receive
free Trend Micro's Maximum Security 10 to keep their
connected devices secure and additional protection from
the Plume Homepass app. It offers all new customers interested
in video service options to subscribe to its EXP Stream
product, powered by TiVo. Armstrong also has not raised its
internet rates in four years.
How It'S Innovating:
Armstrong is thoughtfully embracing AI, using it in the background of its operations to provide its customer service personnel with better
information, faster. They can use past interactions with customers to meet that customer where they are, treating them more like family
than anything else. Armstrong is also hoping its AI investments will enhance its self-install kits and empower subscribers to take ownership
over their service, if they wish.
" The key for us is to listen to and solicit feedback from our customers. And it's incredibly important that customers do not ever feel that
they're being forced into a bot or self-service option. Yet, for those who choose it, we want them to have a great experience, " Ashley says.
" If at any time they need to talk to us or want us to come to their home, we continue to do so for free, and in our well-known blue booties. "
We care because we're you.
Thank you to everyone in the
Blue Ridge family for making us a
Customer Satisfaction All-Star.
We owe this success to our
hard-working employees and
our incredible customers.
CablefaxTopOps.com
September 2024
Top Ops 13
https://www.brctv.com/
http://www.CablefaxTopOps.com
cfx_september-2024
Table of Contents for the Digital Edition of cfx_september-2024
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