Cablefax The Magazine - July 2017 - 20
2017 TOP OPS AWARDS
INDEPENDENT PROJECT LAUNCH OF THE YEAR
Jackson Energy Authority
Competition is a way of life for Ben Lovins. As Jackson Energy
Authority's telecom svp, he is in a constant race to stay ahead of
larger rivals Charter and AT&T as they battle for market share in the
Tennessee city of less than 70,000. He estimates JEA subs account
for 55% of the market.
" Because we are in direct competition
with Charter [and AT&T]
here in this market, the biggest
thing we sell is service and
making your life easier and more
enjoyable, " Lovins says.
That desire to provide the best
experience for customers drove
Lovins and JEA to begin building one of the country's fi rst fi ber-tothe-home
networks back in 2003 before even launching commercial
broadband service in 2004. Similarly, it has served as motivation to
reinvest about $10 million in upgrading JEA's entire system to GPON
gigabit technology to increase speed and reliability.
Most recently, Lovins sought to provide JEA customers with a single
interface for all their video entertainment needs. While JEA in 2015
only offered traditional Arris boxes with a grid-style guide, Lovins
envisioned a feature-rich guide offering that also included OTT
options, eliminating the need for switching TV inputs and essentially
creating a one-device solution.
Lovins did his due diligence researching and testing IPTV solutions,
but wasn't satisfi ed. He was impressed with TiVo's set-top box offering,
but like many smaller operators across the country, knew it
wasn't feasible to do a direct integration with TiVo.
" They would admit to you that they didn't have the wherewithal to
even mess with somebody who had fewer than 100,000 basic video
subs, " says NCTC senior director Doug Hull of TiVo.
CONGRATS TO OUR CLIENTS
Scott Ewalt, Mike Cooley
and the whole Boingo team.
Your customer care is tops!
20
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Cablefax The Magazine - July 2017
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