Cablefax The Magazine - November 2014 - 39

Communications (the company was sold
to Viacom later) in 1981, as part of a team
charged with implementing a two-way interactive
cable system. Before leaving Time
Warner Cable, her focus was around building
and deploying systems to support the Customer
Value Creation program, which aims
to provide better database marketing and
campaign management technologies. She
was also instrumental in helping regional
teams achieve operational efficiencies such
as call center sharing.
Vickie Fiala
Group VP, Phone
Operations and Circuit
Procurement
Time Warner Cable
Fiala began her career
at US West more than 20
years ago, starting as an outside plant technician
in the Midwest, and advancing her career
through the organization to become manager
of central offi ce engineering. Her defi nition of
a successful career? Knowing the team and
herself have made positive impact on the business
and mentoring young leaders.
Barbara Gee
VP, Strategic Sales
Alliances
Comcast Cable
Not ironically, technology
is the best trick for
maintaining balance
between work and personal life for Gee,
who has successfully directed and executed
Comcast Cable's e-commerce sales strategy,
third-party sales alliances, and increasing
acquisition and retention of Comcast customers
who move within Comcast's footprint.
" Unlike in previous roles where I needed to
be in the offi ce, utilization of my personal and
work laptops and mobile devices enable me
to connect to work or home, and shift gears
whenever needed, " she says.
Sandy Howe
SVP, Global Marketing
Arris
Howe is the highestranking
female executive
at Arris, leading a team
of more than 40 people
worldwide working on global and regional
strategic marketing and industry relations. Her
job blends technology, marketing and business
operations. She is also the fi rst woman at Arris
to hold such a senior management position.
She believes cable needs to do a better
job of supporting women and all minorities.
" Teams will be better prepared to operate and
integrate into new markets and better able to
create market differentiators. Diverse groups
are often more creative, provide increased
productivity and overcome challenges more
quickly, " she says.
Marsha Humphreys Gee
VP, IT
Suddenlink
Gee defi nes a successful
career as " always doing
my best, making a positive
difference, giving back,
and ensuring my bench can function successfully
without me. " She maintains Suddenlink's billing
systems for its 1.3 million residential customers
and has led a successful billing statement redesign
that has cut page printing by 50 percent.
Susan Grant
EVP
CNN News
During Grant's tenure at
Turner, CNN Digital has
become the Internet's
leading news destination
globally across platforms. With more than
30 years of media experience, including more
than 20 years at Turner Broadcasting System
and CNN, Grant has touched almost every part
of the company, having worked on a variety
of sales, marketing and PR positions. At her
adopted Atlanta hometown, Grant is on the
board of Heifer International, a humanitarian
organization dedicated to ending hunger and
poverty and caring for the Earth.
Yvette Kanouff
Head of Service
Provider Video Software
Solutions/Videoscape
Cisco
Kanouff is widely
considered one of the top
women tech execs in cable. She directs the strategy
and development of Cisco's video software
portfolio, which spans content security, encoding
and streaming, including Videoscape offerings,
conditional access, and services and delivery.
She manages a global team of engineers, architects,
product line managers, technical marketing
engineers, and business development managers.
When it comes to supporting the industry's
women, she believes if each man can adopt and
help one woman along with her career, it will
quickly make a major impact on the industry.
Charlene Keys
Area VP, Operations -
South Carolina
Time Warner Cable
Keys is always looking
for innovative solutions
to enhance the customer
experience, by investing in personal and
professional development. She has led efforts
around Enhanced Customer Education, a major
initiative that trains the company's technicians
to provide additional education to customers
during home visits so that they can take full
advantage of TWC's products and services.
Sally Kinsman
President
Kinsman Design
Associates
Kinsman consistently
keeps herself current on
architecture developments
and cable technology trends. Her large network of
contacts within the cable industry enables her to
identify customers' needs. And her involvement in
various industry groups, including her volunteer
work with the SCTE, WICT and the Cable Center,
has earned her respect throughout the industry.
Her cable career started in 1972. " It was an all
male engineering community and together we
built some amazing cable systems at the time. I
learned from them, listened, remembered, and
implemented, " she says.
Cablefax: The Magazine
November 2014
cablefaxmag.com
39
http://www.cablefaxmag.com
Cablefax The Magazine - November 2014

Table of Contents for the Digital Edition of Cablefax The Magazine - November 2014
