Cablefax The Magazine - September 2016 - 42

THE TECHIES
Nancy Jo
VP, Strategic Development,
Cable Entertainment,
NBCUniversal
order to retain would-be cord
cutters. " The industry has
made signifi cant progress
developing and delivering
diverse programming content,
supporting multicultural differences
through employee
networks, and by hiring,
developing and promoting
diverse talent, " says Keys.
One facet of strategic development
involves keeping confi -
dential information secret until
it's time to announce a major
deal. This year, some of Jo's
biggest projects are still so
fresh that details of the deals
have yet to be made public.
One thing she can share?
Her belief that augmented
reality is the technology that
will most benefi t cable in the
coming year. And her grade of
the cable industry's commitment
to diversity. " I give it an
A because I am not aware of
any other industry that takes
the time every year to call out
the Cablefax Most Infl uential
Minorities list, " she says.
Charlene Keys
Area VP, Field Operations,
Western North Carolina,
Charter Communications
Philip Nutsugah
VP, Product Development &
Management,
Cox Communications
streaming event packages. A
fan of Starz's series " Power, "
which has a strong Latino
and African-American cast,
Phillips also says ABC is
excelling when it comes to
diversity on TV. " 'Black-ish'
is one of my favorite shows.
It's funny, entertaining and
has a clever way of tackling
complex social issues. "
Pragash Pillai
EVP, Operations, Optimum
Region, Altice USA
understand the constantly
changing media landscape
allows him to identify new
distribution and revenue
opportunities with Turner's
affiliate partners. Asked
what technology he feels
will benefit the industry
most in the next year, he
says, " It's not a technology,
but we will make better use
of data to better understand
consumer behaviors and
preferences, to improve
the advertising experience,
and to create even more
compelling programming.
We have to do this to
reimagine and innovate the
TV experience. "
Nutsugah is responsible for
developing and managing
Cox's wireline and wireless
Internet product portfolio,
including Gigablast, Cox's
residential 1 Gigabit service,
devices and home networking.
Nutsugah is also
accountable for the long-term
evolution of the broadband
access platform. While there
are some well-publicized
diversity issues in the world
of sports, he sees athletics as
the ultimate meritocracy. " You
succeed based on your ability
to perform, " Nutsugah notes.
An innovative approach to
problem solving is just one
way Keys keeps improving
the customer experience
for more than one million residential
users in Western North
Carolina markets. Her focus
on creating a more customerfocused
organization has motivated
her staff of 1,000 to go
above and beyond to provide
better customer service and
product enhancements in
42
cablefaxmag.com
Damon Phillips
VP, Digital Direct-toConsumer
Services, ESPN
Prior to assuming his new
role overseeing all operations
and operations strategies
this summer, Pillai was the
company's VP of infrastructure.
He leads by example,
and his ability to fi nd and
inspire team members that
share his passion for providing
exemplary customer
service may be the core of
his own success. " Operations
automation will continue to
deliver service enhancements
to customers and improve
operations effi ciency, "
he says. " Also, the ability to
expand self-service should
be a major focus for cable
over the coming years. "
Michael Quigley
SVP, Brand Distribution,
Turner Content Distribution
Turner Broadcasting
Phillips last year assumed
his current role and began
leading ESPN's digital and
print subscription businesses
including ESPN Insider, ESPN
The Magazine, and live
Vibha Rustagi
CEO, itaas, a Cognizant
Company
Quigley's innovative nature
and ability to track and
September 2016
The past 12 months have
seen Rustagi, one of a trio
of itaas founders, taking
on additional leadership
roles within Cognizant's
Communications & Technology
(ComTech) Group.
She leads the Technology
Ventures and Strategic
Customer Business for
the ComTech, overseeing
the CTOs and their teams.
Rustagi is busy focusing
on bringing innovative
services and solutions
to Cognizant customers,
including helping service
providers expand their
offerings to consumers and
exploring solutions such as
home automation, energy
management and even areas
such as telemedicine.
Cablefax: The Magazine
http://www.cablefaxmag.com
Cablefax The Magazine - September 2016

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