Chemical Engineering August 2022 - 64

Europe 2022 Special Advertising Section
Improved customer service
with BEUMER Smart Glasses:
The virtual view
f faults and downtimes occur in machines
and companies are unable to rectify them
as quickly as possible, this can be expensive
for them. With the BEUMER Smart
Glasses, the BEUMER Group has developed
a pioneering product that helps users
to avoid precisely this quickly and easily:
BEUMER Customer Support employees look
over the shoulder of the customer's service
technician virtually and solve the problem
together with him. Remote commissioning
is also possible.
The employee at the machine puts on
the glasses and starts the BEUMER Support
App via voice command. He transmits a service
number and a pin code to the hotline,
and the connection with image and sound
is established securely. The BEUMER technician
receives the same image that the
customer sees. This means that he can give
him instructions directly and display all relevant
information in the field of vision. The
employee has both hands free to follow the
expert's instructions and perform the necessary
actions. In this way, faults can be
I
solved quickly and precisely
- at any time. BEUMER experts
are available around
the clock, seven days a
week. Language barriers or
a lack of specialist knowledge
are therefore no longer
relevant when troubleshooting.
Based on the recorded
images, the experts can better
clarify with the operator why
the fault occurred in the first place.
BEUMER Customer Support sees the same as the carrier
on site and can directly specify the correct actions.
Looking into the distance with
smart glasses
With the digital solution, customers can
not only be helped in case of malfunctions
or downtimes of existing plants. Remote
maintenance is also possible, in which
BEUMER experts connect to the system -
regardless of the time or day. This increases
the availability of the machines, as no long
journeys are required. In addition, there is
the option of remote commissioning: The
On-site calibration services
Maximizing process uptime while reducing risks and
safeguarding compliancy
flowmeter that is not measuring properly
can cause many problems. For example,
in a custody-transfer application,
even the smallest error can cost an operator
millions of dollars a year. And though
calibration may not be the biggest or most
important task on the to-do list of a chemical
plant, it can have a big effect throughout
the plant. Outsourced to experts, calibration
positively affects production, compliance
and the risk of quality or safety deviations.
Flowmeters are often removed from systems
for the purpose of calibration and sent
to a calibration laboratory. The commonly
held belief is that the necessary calibraA
tion
accuracy can be guaranteed only under
laboratory conditions. However, this is only
partially true. Flowmeters and many other
measuring devices can also be calibrated
directly on-site. There are several advantages
to this:
* Plant availability improves as the device is
calibrated nearline or inline.
* Sources of error can be detected and eliminated
on-site, while the ability to achieve
the same result in a calibration lab is limited.
Calibration technicians on-site can
detect errors during installation and identify
blockages or contamination in the
pipes directly in the system.
* Cost savings increase due to
the speed of completion, reduced
downtime and the elimination of
an inventory of replacement parts.
* There is no need to disassemble
and ship contaminated devices,
contact with hazardous substances
can be reduced, and costly decontamination
can be avoided.
Calibration requires time.
Ideally, calibration runs are part
64
Corona pandemic is massively changing the
travel behaviour. Due to travel restrictions,
the technicians cannot always be on site.
Nevertheless, it is important to get new
machines up and running quickly. The data
goggles allow an overview of the entire system:
BEUMER Customer Support sees the
same as the wearer on site and can directly
prescribe the correct actions. In this way, he
guides the user step by step through commissioning.
The BEUMER experts can react
flexibly with this procedure.
www.beumer.com
of scheduled downtime, so manufacturing
is not affected. However, experience shows
that windows for scheduled downtime get
shorter and shorter. Usually, instrumentation
is handled last. This is why calibration
should always be performed in a time-optimized
manner. On-site calibration reduces
coordination efforts, eliminating the need
to remove and transport an instrument to a
calibration facility. While it might take days
or weeks for a device to return from a calibration
lab, an on-site calibration can be
performed within hours.
With in-depth application, metrology
and measurement expertise, certified operators,
and traceable documentation,
Endress+Hauser can maximize the potential
of on-site calibration without compromising
safety or compliancy.
https://eh.digital/onsite-calibration
CHEMICAL ENGINEERING WWW.CHEMENGONLINE.COM
AUGUST 2022
http://www.beumer.com https://eh.digital/onsite-calibration http://WWW.CHEMENGONLINE.COM
Chemical Engineering August 2022

Table of Contents for the Digital Edition of Chemical Engineering August 2022
