Chemical Engineering September 2020 - 63

Europe 2020 Special Advertising Section
Europe
special advertising section
Inside
Amandus Kahl GmbH ............67
Berndorf Band GmbH ...............64
Beumer Group .......................63
Bronkhorst ............................68
Buss-SMS-Canzler .................65
Ekato .....................................65
Endress+Hauser ....................67
GEA Group ............................66
IPCO ......................................65
Paul Bungartz GmbH ............68
Phoenix Contact ....................64
Welland & Tuxhorn AG .............66
BEUMER Group develops digital product for enhanced
customer service: the BEUMER Smart Glasses
On site, without being there
achine malfunctions and standstills
that are not eliminated as fast as possible
may become expensive for manufacturing
companies. BEUMER Group
developed the BEUMER Smart Glasses as
a pioneering product that supports users
quickly and easily. The BEUMER Customer
Support technicians use them to take a virtual
look over the shoulder of the customer's
service technician to solve the problem
together. This digital solution reduces travel
times and costs.
" With the BEUMER Smart Glasses, our
customers can get in live contact with our
service experts anywhere and at any time, "
promises Christopher Kirsch, Managing
Director of BG.evolution. With this spin-off
at the university location of Dortmund, the
company brings digital innovation from outside
into the company. In other words: " We
are working on a customer problem with the
support of start-ups to develop 'Minimum
Viable Products'. These are minimally
equipped prototypes whose market potential
and customer acceptance we put to
the acid test, " explains Kirsch. This makes
M
it easier for the BEUMER Group to decide
quickly whether a new technology makes
sense to develop into a finished product -
such as the BEUMER Smart Glasses.
The customer-employee at the machine
puts on the data-glasses and starts the
BEUMER Support app via voice command.
The employee transmits a service number
and a pin code to the hotline, and the connection
with image and sound is established.
The BEUMER technician receives the
same image as the customer. The technician
can directly give instructions and display all
relevant information in the field of vision.
The employee has both hands free to follow
the instructions of the expert and carry out
the necessary actions. Faults can be solved
quickly and precisely - at any time. The
BEUMER experts are available around the
clock, seven days a week. " Language barriers
or the lack of specialised knowledge
are no longer relevant for trouble shooting, "
explains Kirsch. " Together with the user, we
can also better validate why the fault occurred
based on the recorded images. "
" As part of the comprehensive BEUMER
ChemiCal engineering www.Chemengonline.Com september 2020
63
The service technician has all important
information displayed in the live image of
the camera via the BEUMER Smart Glasses.
Customer Support, users add the BEUMER
Smart Glasses as an extension to their
monthly or annual hotline service agreement.
Together with BG.evolution, the
BEUMER Group is currently developing further
digital products under the umbrella
of " Smart Solutions " . " Many of our customers
are already showing clear interest
in the BEUMER Smart Glasses, " explains
Christopher Kirsch.
www.beumer.com
http://www.beumer.com http://www.Chemengonline.Com
Chemical Engineering September 2020

Table of Contents for the Digital Edition of Chemical Engineering September 2020
