OR Manager - May 2018 - 27

Leadership
10: Enthusiasm
Enthusiasm is a master value. As Ralph
Waldo Emerson said, nothing great was
ever achieved without it. To be enthusiastic,
you must eliminate toxic emotional
negativity, stoke positive emotions,
and work to be cheerful and optimistic.
Without enthusiasm, you won't
make the commitment, do the work,
and recruit the help you need to achieve
your biggest goals.
11: Service
Service is an outer reflection of you as
your best self and of the other Core Action
Values. To paraphrase Kahlil Gibran,
service is love made visible. Service is
both what you do for others and the attitude
with which you do it. Whatever you
most need in life, the best way to get it is
to help someone else get it who needs it
even more than you do.
12: Leadership
Anyone who makes a good faith effort
to practice Core Action Values 1
to 11 will become the sort of person
who influences and inspires others. And
that is an excellent definition of what it
means to be a leader. Management is a
job description, whereas leadership is a
life decision. You don't need a job title
to be a leader, and in today's turbulent
world, we need leaders in every corner,
not just in the corner office.
The Midland Health experience
Midland Health began its Culture of
Ownership journey in early 2014. We
conducted the Culture Assessment
Survey and launched The Pickle Challenge
for Charity, and then adopted The
Self-Empowerment Pledge. In the third
phase, more than 60 Midland Health
associates became certified Values
Coach trainers and used a team teaching
approach to share the course with
more than 2,000 associates. Results to
date have included:
* annual cultural productivity benefit of
more than $7,200,000
www.ormanager.com
Several of the Midland Health Certified Values Coach trainers pose with their
INSPIRED Award for Values and Culture Excellence.
* significant reductions in overtime
and $2.5 million annual reduction in
contract labor expenses
* a 32% reduction in overall RN turnover
and 43% reduction for new
nurses in first 2 years of employment
* reduction of more than $1 million annually
in utility costs
* shift in patient satisfaction from record
low to record high, with emergency
department rates moving from
the bottom 10% to the top 10%.
How do you rate your culture?
Go to www.Culture-IQ.com and take this
culture quiz to rate the culture of your
organization or your perioperative suite.
You will receive a score of between 8
and 24 with a brief assessment.
Ask everyone in your area to take the
quiz and anonymously submit their numbers
to you. Average the numbers. If your
score is below 20, re-read the three articles
in this series and work on building a
more positive Culture of Ownership. Your
patients and your colleagues deserve it,
and a better culture will make your job
much more productive and enjoyable.
Authors' note: Parts of this article are
adapted from our books, Building a Culture
of Ownership in Healthcare and The
Heart of a Nurse Leader.
Joe Tye is CEO and Head
Coach, Values Coach Inc.
and author of The Florence
Prescription: From
Accountability to Ownership;
he can be reached
at Joe@ValuesCoach.com.
Bob Dent is senior vice
president, chief operating
and chief nursing officer
at Midland Memorial Hospital
in Midland, Texas
and 2018 President of the
American Organization of
Nurse Executives; he can be reached at
Bob.Dent@MidlandHealth.org. Their book
Building a Culture of Ownership in
Healthcare earned the 2017 Book of the
Year Award for Professional Interests
from the American Journal of Nursing.
References
Goldsmith M. What Got You Here
Won't Get You There. 2011. Round
Table Companies: Mundelein, IL.
https://vanguardcommunications.
net/reviews-online-rank-top-hospitals-poorly/.
Tye
J, Dent B. Building a Culture of
Ownership in Healthcare. 2017.
Sigma Publishing: Indianapolis, IN.
OR Manager | May 2018
27
http://www.Culture-IQ.com https://vanguardcommunications http://www.ormanager.com
OR Manager - May 2018

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