POWER April 2011 - 72

BENCHMARKING
9. Diversity measures. Less than half of the utilities report diversity efforts at the plant
level. Although the eight favorite reporting measures are common between plant and fleet levels,
only 25% of the fleets report diversity measures of any type. Source: EUCG
Plant
Employee development (job qualifications or cross-training)
Diversity new hires (% of total new hires)
Diversity staffing (% of total staffing)
Diversity hires into/within management (%)
Ethics
Key internal hires from succession planning (%)
Spend with diversity vendors/contractors (%)
0 1 2 3 4 5 6 7 8
Number of companies
Finally, it's also not unusual to find that
individual plants track and report a long
list of performance measures, in stark contrast
with a fleet-level focus on the critical
few that promise to make the biggest impact
on the company's bottom line. Fewer
tracked measures will necessarily result in
fewer reported in the survey results.
As you review the survey results in the
figures, remember that these results are a
snapshot in time. Repeat the survey a year
from now, and the fleet priority list will
surely change, a few metrics will disappear,
and others will be added to the list.
Overall, the reported plant and fleet performance
measures are best used for comparison
with the metrics you currently use
and perhaps to spark some ideas for other
useful reporting metrics. In the end, you
will need to judge if these metrics are useFleet
ful
within the unique operating and reporting
structure of your company.
More Data Available
All the survey data in this article is in summary
form. The survey database includes
substantially more data, down to the individual
unit reporting practices. Also note
that the data presented in these two articles
is not segmented by fleet size or plant size.
The complete EUCG benchmarking database
does contain all of that data and much more.
However, the EUCG is a " give to get " organization,
meaning that if you want the entire
benchmarking database, you will have to not
only be a member of the EUCG but must also
add your survey results to the database.
Parts I and II of this three-part series relied
primarily on past performance metrics-lagging
indicators. Part III will examine favorite
prospective or leading plant- and fleet-level
indicators that are used for process improvement
and compensation purposes. ■
-Charlene Foltzer (charlene.foltzer@
pseg.com) is performance & metrics
manager at PSEG Power in New Jersey
and a member of the EUCG's Fossil
Productivity Committee.
Where Government, Finance, Utility and Technology
Leaders CONNECT for Renewable Energy
WASHINGTON D.C. | September 20-22, 2011
Walter E. Washington Convention Center
Hosted by:
Organized by:
www.retech2011.com
Bioenergy.
Wind.
Solar.
Hydro.
Geothermal.
Waste.
Ocean.
72
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POWER April 2011

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