POWER November 2012 - 26

Driven by Efficiency
Setting NewMilestones
in Performance
completion performance can be measured to
hold that manager (and his or her supervisor)
accountable. If a management responsibility
gap is uncovered (such as no one was
assigned responsibility for the action), then
the manager with authority for the property
should be accountable for completing the
action. This makes sense because a third
party or an agency would reasonably assume
that the manager who has authority over
that property would also be responsible for
the action related to that property.
Additional Benefits of
Measuring On-Time
Completion Performance
Audit programs that measure performance
by the number and severity of findings inevitably
turn contentious. Facilities may even
conceal failures to conform to approved action
plans from internal auditors and thereby
allow problems to continue unabated.
By measuring performance based on the
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ability to complete the action plan, the audit
program profiled in the BFI case study
evolved to one of resolution and improvement.
Appropriately, pressure remained on
auditors to be correct and to distinguish
findings of nonconformance from opinions
and improvement opportunities, but there
were fewer disagreements between auditors
and facility personnel about whether
identified issues were findings to be included
in the report.
With the organization focused on resolution
and improvement, more managers collaborated
on solutions. Whereas previously it
seemed that every site was on its own, once
management compensation was impacted by
the on-time completion performance measure,
senior managers were much more likely
to lend support staff, form teams, and coordinate
budgets so as to design and implement
solutions that could be applied across
the organization, reducing overall costs.
Regardless of whether EHS audit action
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POWER | November 2012
plan completion performance can be linked
to compensation in your organization, assessing
your senior staff's management abilities
by measuring their on-time completion
performance will improve your organization's
ability to resolve audit findings and
help achieve the fundamental auditing goal
of improving your organization's overall performance
in a timely and effective way. ■
-Contributed by Curt Johnson (cjohnson@
stcenv.com), a senior program director
with Specialty Technical Consultants (www.
specialtytechnicalconsultants.com), with
more than 30 years' experience in compliance
and management systems auditing
and improving organizations' EHS compliance
assurance systems.

http://www.atlascopco.com/drivenbyefficiency http://www.specialtytechnicalconsultants.com http://www.powermag.com

POWER November 2012

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