journal_vol49no3 - 41

Work Factors and Trauma Exposure
Burnout
Frequent and repeated exposure to trauma can harm those who help others (Cieslak
et al., 2014) and can cause burnout-defined by the World Health Organization as a
syndrome resulting from chronic workplace stress-specifically when a person experiences
" feelings of energy depletion or exhaustion; increased mental distress from one's
job, or feelings of negativism or cynicism related to one's job; and reduced personal
efficacy " (WHO, 2023, para. 3). Burnout is not a diagnosis, although some of its symptoms
closely align to those of post-traumatic stress disorder (Lynch & Glass, 2019).
This study focuses on burnout.
The Oldenburg Burnout Inventory (OLBi) (Demerouti et al., 2003) measures two
dimensions of burnout: exhaustion and disengagement. Exhaustion, the fundamental
dimension of burnout, can be experienced physically, emotionally, and cognitively,
while disengagement is a response that some helpers use to maintain an emotional
distance. These responses create an emotional separation from the act of helping and
can even take the form of insensitive and impersonal decisions, remarks, or behaviors
toward the very person in need of help (Schaufeli & Bakker, 2004). Having the space to
process these experiences can be critical in resolving or reducing persistent disengagement
(McCann & Pearlman, 1990).
CONCEPTUAL FRAMEWORK
Most of the current student affairs research examines burnout through an individual
lens. The present study, however, examines burnout using an organizational perspective.
Rather than focus on the skills and resilience of individuals, this study examines
burnout by using a broader systems perspective. Two frameworks situate this study.
First, repeated and frequent trauma exposure has negative consequences on the professional
helper (Lynch & Glass, 2019). Second, burnout can occur " when job demands
are high and job resources are limited " (Demerouti et al., 2001, p. 499). (See Figure 1.)
FIGURE 1
The Job Demands-Resources Model
Work
Burnout
Engagement
Apathy
Boredom
Job Resources
Low
38 The Journal of College and University Student Housing
High
Job Demands
Low
High

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