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To examine these questions, a qualitative multi-site case study was conducted. The
use of case study as a methodology is preferred when the researcher wants to investigate,
in depth, a contemporary phenomenon within a specific context; in a case study,
" a how or why question is being asked about a contemporary set of events over which
a researcher has little or no control " (Yin, 2018, p. 13).
Data Collection
Case study methodology is unique in that it requires the researcher to collect data from
multiple sources to yield a rich and in-depth description of the phenomenon (Yin,
2018). This case study was conducted remotely via Zoom video interviews, which lasted
an average of 60 minutes. Each participant participated in one Zoom video interview.
Manning's (2017) bureaucratic, organized anarchy, and spiritual organizational frames
were used to inform the creation of data collection protocols. Individual interviews were
used as the primary data collection method.
The first level of site selection identified the specific locations, and the second level
identified participants within each site. This study was endorsed through the Association
of College and University Housing Officers-International (ACUHO-I), which sent
an invitation to participate to all senior-level housing officers (SHOs). Twelve SHOs
expressed interest, and three sites were selected (see Table 1) based on their stated
institutional commitment to supporting the well-being of all community members.
An email was sent to all resident directors and assistant directors at each of the three
sites inviting them to participate. Eight resident directors, one assistant director, and
each of the department directors participated in the study. Nine participants identified
as White, and the remaining three as persons of color. The three directors had each
been in the field for at least 12 years, and the resident directors had one to five years of
full-time experience.
TABLE 1
Institutional Information
Type
New England University
4-year private
Northeast University
4-year public
Southeast University
4-year public
Geographic
location
New England
On-campus
bed count
1,001-2,500
Number of FT,
live-in RDs
7
Northeast
5,001-7,500
3 (5 pre-COVID)
Southeast
5,001-7,500
Note. Institution names are pseudonyms.
Volume 49, No. 3 * 2023 57
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