Table of Contents continued Practice Management DEI Task Force Report The Diversity, Equity, and Inclusion Task Force | Dr. John Trotter Staff Report Redesigning Systems to Serve Millennial Patients | Tracy Martin Practice Management Diary Inspect Your Merchant Services Statements | Dr. Jeffrey A. Nichelini The Wired Orthodontist Thermoplastic Machines | Dr. Sergio Tostado and Dr. Alan Kai Corners of the PCSO Understand Your Patient's Needs and Wants | Dr. Ilan Abramowitz 51 52 54 55 58 6 PCSO Bulletin Fall 2021