CDM, CFPP Credentialing Exam Candidate Handbook - 11

CANCELLATIONS & RESCHEDULING
If you cancel or do not report for your exam as scheduled, you are considered a " no " show " and forfeit
your exam application and fees. No refunds will be given.
You may reschedule your exam appointment ONCE within your 90-day window at no charge by calling
PSI at 833.333.4755 by 3:00 p.m. (CT) at least two business days prior to your scheduled appointment. For
example: If your exam is scheduled on Monday, you must contact PSI by the previous Wednesday at 3:00
p.m. (CT) to reschedule the exam. If your exam is scheduled on Friday, you must contact PSI by the previous
Tuesday at 3:00 p.m. (CT), etc.
Missed Appointments: You will forfeit your exam registration and all exam fees under the following
circumstances. No exceptions will be made to the following:
* You wish to cancel a current exam appointment and reschedule the exam appointment for a new date
but fail to contact PSI at least two business days prior to the scheduled testing session.
* You wish to reschedule a second time.
* You appear more than 15 minutes late for the scheduled exam appointment.
* You fail to report for your scheduled exam appointment.
* You don't follow PSI's ID and Test Center policy.
For each of the above situations, you are considered a " no show " on your exam date. A new application and
full exam fee will be required to reapply and current eligibility requirements must be fully met in accordance
with CBDM policy.
If an emergency affects your scheduled exam, please contact CBDM (info@CBDMonline.org or 800-3231908)
immediately to determine next steps. If you are unable to take the exam at your scheduled time
due to an emergency, you must submit a written request as soon as possible with information about the
extenuating circumstances that includes verifiable documentation to CBDM (info@CBDMonline.org) that
would justify rescheduling the exam without reapplication. The request will be reviewed by CBDM for
consideration of approval. If approved, a processing fee may be charged.
Inclement Weather, Power Failure or Emergencies
In the event of inclement weather or emergencies on the day of your scheduled exam appointment, PSI will
determine whether circumstances warrant the cancellation and rescheduling of an exam. Visit https://testtakers.psiexams.com/cbdm
prior to the scheduled exam to determine if PSI has been advised that any Test
Centers are closed. If an exam is cancelled due to such emergencies, candidates will receive notification from
PSI about rescheduling procedures.
Candidate Emergencies
No refunds are granted for exam fees. If an emergency requires cancellation prior to completing the exam as
scheduled, appropriate documentation to verify the compelling reason must be provided to CBDM via e-mail
at info@CBDMonline.org within five business days following the emergency. The rescheduling request will be
reviewed by CBDM for consideration of approval. If approved, a processing fee may be charged.
EXAM DAY INFORMATION
On the day of your exam, report to the Test Center no later than your scheduled appointment time. You must
arrive, register, and be seated to begin your exam within 30 minutes of the scheduled testing time or you
will be considered a " no show. " If you are a " no show, " you forfeit your exam application and fees. Exam fees
will not be refunded. To schedule an exam appointment, you must submit an exam application and fees in
accordance with CBDM policy.
You must provide two forms of identification, one of which must be a non-expired government ID which
includes your photo and signature. Test takers will be asked to undergo a metal detection wanding inspection
as part of the security check.
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CDM, CFPP Credentialing Exam Candidate Handbook

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