Nutrition & Foodservice Edge Magazine - July/August 2021 - 26

by Cindy Heilman, MS, NDTR, FAND
Hospitality
in Times of Crisis
This past year COVID-19 imposed a tidal wave of change in
the daily lives of older adults and the staff serving their meals in
senior care communities across the world. It's been a year when
hard decisions to protect residents from potential risk had to be
made in quick time, and I've been inspired by this action.
The Director of Dining Services for Legacy Retirement
Communities of Nebraska, Robert Darrah, sat down with his
team when COVID hit and said, " We can either crawl in a
corner and just hope this goes away, or we can move forward
and keep our residents happy. "
I have seen firsthand the resiliency of staff who in my home
state of Oregon were wrestling with COVID-19, and then
wildfires raged through towns. Entire communities needed to be
evacuated, only to return several days later. All worked tirelessly
to quickly get back into familiar routines because we know how
important mealtimes are for our residents. Whether they were
attending special COVID-compliant buffets in the hallways on
their floor, visiting socially-distanced bistros, or still requesting
room service, increasing hospitality through food service played
a major role in keeping older adults healthier and happier in
their daily lives, and staff more engaged.
As we continue to live and work through these historic, difficult,
and divisive times and try to find a way back to normal, in our
hearts we know we must create a new way forward. What I
have observed through teaching and conversations with direct
care staff is that people tend to bring out the best in themselves
during times like these, and kindness has spread to such a degree
that people are campaigning for it. Kindness is as contagious
as a yawn, but much more lively! Every encounter within a
community should be met with kindness, for it is this courtesy
that will be remembered long after the pandemic is behind us.
Case in point: Maria was a relative newcomer to the
retirement community where she chose to live through the
26 NUTRITION & FOODSERVICE EDGE | July-August 2021

Nutrition & Foodservice Edge Magazine - July/August 2021

Table of Contents for the Digital Edition of Nutrition & Foodservice Edge Magazine - July/August 2021

Hospitality in Times of Crisis
Reimagining Breakfast
Survey Says...How COVID-19 Has Impacted the Workplace
Management Connection: Technology and Innovation for Food and Service in 2021
Culinary Connection: Infusing Restaurant Trends in the Non-Commercial Kitchen
Nutrition Connection: Introducing the New Nutrition Facts Label
Food Protection Connection: Will FASTER Move Us Into an Allergen-Free Future?
My Recipe for Success
Message From the Chair
Foundation Focus
Thank You Corporate Partners
What CDM, CFPP Means to Me
CDM, CFPP Spotlights
Nutrition & Foodservice Edge Magazine - July/August 2021 - Cover1
Nutrition & Foodservice Edge Magazine - July/August 2021 - Cover2
Nutrition & Foodservice Edge Magazine - July/August 2021 - 1
Nutrition & Foodservice Edge Magazine - July/August 2021 - 2
Nutrition & Foodservice Edge Magazine - July/August 2021 - 3
Nutrition & Foodservice Edge Magazine - July/August 2021 - 4
Nutrition & Foodservice Edge Magazine - July/August 2021 - 5
Nutrition & Foodservice Edge Magazine - July/August 2021 - Management Connection: Technology and Innovation for Food and Service in 2021
Nutrition & Foodservice Edge Magazine - July/August 2021 - 7
Nutrition & Foodservice Edge Magazine - July/August 2021 - 8
Nutrition & Foodservice Edge Magazine - July/August 2021 - 9
Nutrition & Foodservice Edge Magazine - July/August 2021 - 10
Nutrition & Foodservice Edge Magazine - July/August 2021 - 11
Nutrition & Foodservice Edge Magazine - July/August 2021 - Culinary Connection: Infusing Restaurant Trends in the Non-Commercial Kitchen
Nutrition & Foodservice Edge Magazine - July/August 2021 - 13
Nutrition & Foodservice Edge Magazine - July/August 2021 - 14
Nutrition & Foodservice Edge Magazine - July/August 2021 - 15
Nutrition & Foodservice Edge Magazine - July/August 2021 - Nutrition Connection: Introducing the New Nutrition Facts Label
Nutrition & Foodservice Edge Magazine - July/August 2021 - 17
Nutrition & Foodservice Edge Magazine - July/August 2021 - 18
Nutrition & Foodservice Edge Magazine - July/August 2021 - 19
Nutrition & Foodservice Edge Magazine - July/August 2021 - Food Protection Connection: Will FASTER Move Us Into an Allergen-Free Future?
Nutrition & Foodservice Edge Magazine - July/August 2021 - 21
Nutrition & Foodservice Edge Magazine - July/August 2021 - 22
Nutrition & Foodservice Edge Magazine - July/August 2021 - 23
Nutrition & Foodservice Edge Magazine - July/August 2021 - 24
Nutrition & Foodservice Edge Magazine - July/August 2021 - My Recipe for Success
Nutrition & Foodservice Edge Magazine - July/August 2021 - Hospitality in Times of Crisis
Nutrition & Foodservice Edge Magazine - July/August 2021 - 27
Nutrition & Foodservice Edge Magazine - July/August 2021 - 28
Nutrition & Foodservice Edge Magazine - July/August 2021 - 29
Nutrition & Foodservice Edge Magazine - July/August 2021 - Reimagining Breakfast
Nutrition & Foodservice Edge Magazine - July/August 2021 - 31
Nutrition & Foodservice Edge Magazine - July/August 2021 - 32
Nutrition & Foodservice Edge Magazine - July/August 2021 - 33
Nutrition & Foodservice Edge Magazine - July/August 2021 - Message From the Chair
Nutrition & Foodservice Edge Magazine - July/August 2021 - 35
Nutrition & Foodservice Edge Magazine - July/August 2021 - 36
Nutrition & Foodservice Edge Magazine - July/August 2021 - Foundation Focus
Nutrition & Foodservice Edge Magazine - July/August 2021 - 38
Nutrition & Foodservice Edge Magazine - July/August 2021 - 39
Nutrition & Foodservice Edge Magazine - July/August 2021 - 40
Nutrition & Foodservice Edge Magazine - July/August 2021 - Thank You Corporate Partners
Nutrition & Foodservice Edge Magazine - July/August 2021 - Survey Says...How COVID-19 Has Impacted the Workplace
Nutrition & Foodservice Edge Magazine - July/August 2021 - 43
Nutrition & Foodservice Edge Magazine - July/August 2021 - 44
Nutrition & Foodservice Edge Magazine - July/August 2021 - 45
Nutrition & Foodservice Edge Magazine - July/August 2021 - What CDM, CFPP Means to Me
Nutrition & Foodservice Edge Magazine - July/August 2021 - CDM, CFPP Spotlights
Nutrition & Foodservice Edge Magazine - July/August 2021 - 48
Nutrition & Foodservice Edge Magazine - July/August 2021 - Cover3
Nutrition & Foodservice Edge Magazine - July/August 2021 - Cover4
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