Nutrition & Foodservice Edge Magazine - July/August 2022 - 34

HOW TO RECRUIT AND RETAIN
EMPLOYEES
* 25% Whiners. These employees are
actively disengaged and do as little
as possible. They're generally the
gossipers in your organization.
WHAT IS THE ELEPHANT
IN THE ROOM?
40% of new employees leave
within the first 90 days.
Almost 1 out of 2 employees
leave before they even start.
* 2% Slugs. These employees are
counterproductive and tend to bring
everyone down.
RETAINING EMPLOYEES
What is the elephant in the room?
Answer: early turnover. Forty percent
of new employees leave within the first
90 days. Almost 1 out of 2 employees
leave before they even start. In most
jobs, the first 90 days is a probation
period. So what can we do to keep
employees past those 90 days?
9. Stop gamers. These are people
who move from job to job for
signing bonuses. Before hiring
someone, call their references and
verify their previous employment
timeframe.
10. Play hardball. Provide competitive
wages and make your organization
the best place to work.
7. Practice rounding. Reach out
to each member of your team
routinely to see how they're doing
and ensure they have what they
need. For newcomers to your
organization, a good rule of thumb
is to strive for seven interactions
within the first 30 days.
8. Avoid floating. Do not cross-train
new employees. Although this may
be necessary down the round, don't
overwhelm your new hires with too
many job tasks to learn and master
early on. They may feel duped or
overly stressed by the additional
responsibilities.
Brian Lee, CEO of Custom Learning
Systems (customlearning.com),
developed five employee profiles. The
employee profiles outlined below give
us a great way to see what kind of
individuals we want-and don't want-
working in our organization.
Employee Profiles:
* 3% Superstars. These employees
consistently go above and beyond.
* 20% Winners. These employees
desire to contribute and make a
difference.
* 50% Grinners. These employees
come to work for the paycheck.
Leadership and coaching is vital.
Their attitude is influenced by peers,
education, involvement, and culture.
34 NUTRITION & F OOD SER VICE EDGE | JULY-AUGUST 2022
First, it starts with proper training
and how your organization works
inside and out. Seventy six percent
of employees believe that ongoing
training would help them trust their
employer more. For example, one
of the most successful franchises
out there is Chick-fil-A. They do $4.5
million in revenue each year and they
are closed on Sundays. The system
works so great because the main focus
is training. (Taylor, Kate, Business
Insider, 05-14-2020.)
The second way to retain employees
is by having competitive wages in
your market. Find out what your
competitors are paying, and ensure
that your compensation is at or above
their level if possible. Make sure wages
reflect years of experience, skill level,
education, and other relevant factors.
The third way to keep your employees
is to create a fun atmosphere where
people want to come to work. The
culture of your organization has
much to do with staff satisfaction.
Make sure you're meeting employee
needs for a supportive, fun, inclusive
environment.
http://www.customlearning.com
Nutrition & Foodservice Edge Magazine - July/August 2022

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