Nutrition & Foodservice Edge Magazine - March/April 2024 - 28

WORKFORCE DEVELOPMENT IS ALWAYS ON THE
MENU IN THE FOODSERVICE INDUSTRY
LEADERSHIP AND
MANAGEMENT TRAINING
educates workers on how
to be inclusive leaders,
how to communicate with
empathy, and how to provide
constructive feedback.
There are so many ways that you can broaden someone's
knowledge, whether it be knowledge of the things you're
serving at the table or proper training so that employees
understand the ingredients, cooking methods, and
presentation of recently-added dishes. This, in turn, can
improve the quality of the food and enhance the dining
experience of customers (Bernardino, 2023). Just looking and
sounding more knowledgeable can help put guests at ease,
adding to their overall impression of your establishment.
Want to boost your time-management skills? In the
foodservice industry, time is of the essence, and workers
need to be able to work efficiently under pressure. Learning
how to prioritize tasks, manage time effectively, and work
as a team can help employees understand the importance of
time-management and develop strategies to work efficiently.
This can lead to faster service, higher customer satisfaction,
and increased revenue (Bernardino, 2023).
And for those who aspire to advance their career into
a supervisory or management position, training and
development in leadership, communication, problemsolving,
conflict resolution and decision-making can help
put you on the path to promotion.
In the end, the goal is for foodservice workers who receive
training and development to feel valued and appreciated.
As an employer, you can look forward to increased job
satisfaction, greater retention, and a more positive work
environment.
TYPES OF WORKFORCE DEVELOPMENT
PROGRAMS
By offering workforce development programs at your
organization, you attract talented and motivated people who
want to grow within your company-and help grow it in
return.
Some examples of workforce development programs that are
suitable for use in the food and restaurant industry include,
but are not limited to:
1. Conflict Resolution
When it comes to food service, conflicts typically cannot
be resolved in the heat of the moment, no pun intended.
Conflict should never be dealt with in front of customers
or guests. If dialogue is required, start the discussion in an
open and positive way.
The National Restaurant Association believes that team
members trained in conflict resolution can improve
relationships amongst staff, as well as between your
department and the company in which it resides
( " Broadening Workforce Opportunities in the Restaurant
Industry, " 2023).
Just remember, don't take things personally. If necessary,
apologize and acknowledge the person's feelings. Resolving
a conflict effectively will help your employees to become
better communicators.
28 NUTRITION & FOODSERVICE EDGE | MARCH-APRIL 2024
Nutrition & Foodservice Edge Magazine - March/April 2024

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