Nutrition & Foodservice Edge Magazine - November/December 2023 - 15

in a court of law. A person can also be terminated for
inappropriate use of work email.
* If you are upset or have strong emotions, do not hit " send. "
It is fine to draft an email to get initial thoughts out of
your brain, but do not address the message or send it for at
least 24 hours.
* Word your messages carefully. Remember that human
warmth or empathy often cannot be read in emails.
* Avoid emailing when the topic is sensitive. Arrange a faceto-face
meeting or a phone call to discuss highly-sensitive
topics like job performance, constructive feedback or
criticism, or to address complaints and concerns.
* Ask yourself: " if this email is forwarded, how will I feel? "
* Using all capital letters conveys SHOUTING. Avoid this at
all times.
Communicating Difficult Topics
* Focus on the behavior, not the person: " Taking outdated
products home is stealing and against our department
policy. Therefore, according to our employee handbook
agreement, you are terminated effective immediately. "
* Be open to honesty and vulnerability: " I noticed that your
day seems like it is frustrating you. Can we talk about it
before you leave today? "
* Be resourceful: " I am not able to discuss this with you, but
here is the HR director's email address. She can help you
work this out. "
* Stay objective: " Your shift starts at 9:00 am. Please be
prepared to punch in at 8:55 am. The timeclock report
shows that you have punched in more than 10 minutes
late four times. "
* Be inclusive: " You are an important part of this team and I
expect you to be positive. If you feel like you need a break,
please let me know. "
SUMMING IT UP
We are operating a department to serve our customers with
dignity and respect. The people that work in the department
are also customers. They have individual needs, styles,
identities, and skills. The manager's role is to honor these
individuals while building a cohesive team. You are the
coach and leader of this team. Now go be awesome! E
KRISTIN KLINEFELTER, MS, RDN, LDN | eatsmart@paulbunyan.net
Kristin Klinefelter has been practicing in the nutrition and dietetics field since 1998. She was proud to serve on
the Certifying Board for Dietary Managers for six years, and was happy when ANFP and the Academy started
requiring Ethics CE. Last year, she facilitated ethics webinars or wrote about ethics for a total of 10 hours, while
almost forgetting to log her one-hour of Ethics CPEs! Now that might have been a sticky ethical dilemma!
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NUTRITION & F OOD SER VICE EDGE | NOVEMBER-DECEMBER 2023 15

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Nutrition & Foodservice Edge Magazine - November/December 2023

Table of Contents for the Digital Edition of Nutrition & Foodservice Edge Magazine - November/December 2023