Nutrition & Foodservice Edge Magazine - November/December 2023 - 5

TOP
OPERATIONAL E.X.C.E.L.L.E.N.C.E.
TIPS FOR ACHIEVING
COMPILED BY MILTON MCGOWIAN, DBA, CDM, CFPP
1.
Excel. Foodservice organizations that excel and achieve
continual improvement and sustainable growth follow a
strategic plan destined for success. This is viewed as the
state of the operation accomplished through continuous
innovation and technology implementation in its service
model.
2. X Factor. Your team possessing the ability to add intangible
value to your foodservice operation makes them the X
factor. Find a way to do more for your customers than
your competitors, and consistently maintain that elevated
standard. Think outside the box and support your team
members' ideas.
3. Communication. Outstanding communication between
customers and organizations is one key to achieving
operational excellence. It will eradicate the 'demanding'
view of customers, which permeates through some
businesses. Also, effective communication between
organizations and their team members is vital to achieving
excellence.
4. Equity. Creating a diverse work environment, and ensuring
that every individual in your operation is respected and
given what they need to succeed, puts your team in a
different arena. When your employees are provided
the proper tools for success, your operation can attain
excellence.
5. Leadership. Leadership arouses passion and engages our
values when leaders lead with humility. Organizations that
practice Stewardship, Unity, Purpose, Excellence, Respect,
and Beauty embody great leaders who strive for operational
greatness. Preparing your team to work above the line and
focus on the vision will keep the organization on course for
success.
6. Loyalty. In the absence of customer satisfaction with
service quality, or the absence of price satisfaction,
customer loyalty can still be achieved. Loyalty does not
refer to single transactions or moments, but to a long-term
relationship where other factors become more important
over time.
7. Education. Acquiring CDM, CFPP certification can put
you and your foodservice operation in the forefront and
allow you and your team to focus on the process and think
systemically. Foodservice operations understand that
processes are interconnected, and the most essential issues
typically occur when work is moved from one process to
another.
8. Noteworthy. Excellent organizations are noticed when
they stand out and attract the attention of others because
of their stellar qualities and creative contributions. When
your team has the " secret recipe, " others will take notice
and create ways to be like you.
9. Culture. Establish a culture that enables the desired
behaviors to execute the strategy, and continuously develop
the competencies of leadership. Once the desired culture is
created, continue to attract and hire the right individuals
for your organization.
10. Empathy. An empathetic organization has the ability to
share the feelings of their team members. This contrasts
with sympathy, which is when pity or sorrow for someone's
misfortune is expressed. Empathy is the capacity to step
in the other person's shoes and understand their feelings.
Showing empathy will create loyalty and respect, which
leads your team to organizational excellence.
Find previous Top 10 lists at www.ANFPonline.org/top10
NUTRITION & F OOD SER VICE EDGE | NOVEMBER-DECEMBER 2023 5
http://www.ANFPonline.org/top10
Nutrition & Foodservice Edge Magazine - November/December 2023

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