Connections: August 2023 - 9

From Mt. Ascutney Hospital
and Health Center:
WHAT OUR
PATIENTS SAY
Patient comments from around
our system remind us of the
reason we do what we do.
" I NEVER have completed a customer
survey with such high responses. My
experience with THIS staff, facility and
procedure was perfect. Pre-, day- and
post- conversations and outreach
were flawless. "
From Dartmouth
Hitchcock
From Southwestern
Vermont Medical Center:
" X-rays showed I had severe
arthritis. I opted for a hip replacement
at Southwestern Vermont Medical Center.
My care there was top-notch. Dr. Michaela
Schneiderbauer was my physician,
and she was great. She explained
everything and answered all my
questions. "
From Alice Peck Day Memorial Hospital:
" I would like to extend my heartfelt thanks
to all the medical professionals at Alice
Peck Day Memorial Hospital who took care
of me. Each and every one of them made
sure I was comfortable, had what I needed,
and, of course, did all they could to get me
better. They all had smiles on their faces
every day, and I could tell they loved their
job and were happy to be working at APD.
I could not have asked for better care. "
From Dartmouth
Hitchcock Clinics Manchester:
" I want to give the pharmacy team in
rheumatology the absolute highest props for being the
best care team ever! Anes, Michele and Christine
are understanding, compassionate and
wonderful patient advocates. "
From Cheshire Medical Center:
" Thank you to the team that cared for me in
Surgical Services: Dr. Andrew Gorske; Kristin
Rossi, CRNA; Registration; Jenny Dunn, RN;
Kristen Burnett, RN; Kathy Flagg, Endo Tech;
Cindy McKelvey, RN; and Katie Bemis, RN. I was
very anxious to have my first procedure, and
From Visiting Nurse and Hospice
for Vermont and New Hampshire:
" I can't say enough great things about my regular
PT, Tim Fly, or my case manager, Tom Harmon.
Both are wonderful to work with. Extremely
knowledgeable about MS-gentle, great exercises.
Both Tim and Tom are always timely and let me
know in advance when they are coming. "
everyone was so great and communicated so well;
all my questions were answered before I even
needed to ask. Your whole team is wonderful! "
Medical Center:
" The hospital stay
after major surgery
was excellent in every
possible way. The entire
staff during every part
was kind, caring and
informative. It was by far
the best surgical team
and inpatient stay I have
ever had. Thank you
very much! "
From
Newport Health Center:
" I've had blood drawn twice now at this lab and both
people were excellent. They were personable, highly
efficient and highly skilled. This is not the
case everywhere. "
Connections: August 2023

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