OSPE - The Voice - September 2016 - 26
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A JOURNEY FROM
"PRIDE"
TO "HUMILITY"
We've had a culture shift recently that might resonate with
business owners. For years "pride" was a cornerstone of Quartet's culture. Pride in our company and pride in our work.
However, there was a shift in the IT industry a couple years ago
and our culture evolved along with it. We replaced "pride" with
"humility" to reflect that change and to remind us who we are.
Our role as IT specialists used to stop when the green lights
were flashing and everything was working. It was a complicated role, but the boundaries were clear and our mandate was
straight-forward. Then the strategic importance of technology
grew. The companies that used IT well had clear advantages
over those that did not and the biggest impact was on mid-tier
companies. IT changed from a tool to a weapon. There was a
shift from efficiency to effectiveness. A shift from productivity
to knowledge.
IT's potential however was limited by integration capabilities, not money. IT potential trumped IT reality. Critical success
factors became change management, training and continuous
improvement. Our role shifted toward integration and change
management. We were making judgment calls on people, processes and budgets. Our role went up the management stack.
Right and wrong wasn't so clear anymore and we were being
held accountable for results. Sort of like business ownership.
So what did we do? We embraced the change. We built
flexible billing platforms. We mass-customized project management systems. We developed new financing programs and
better shared risk contracts. But more than anything else, we
evolved our culture. Prima donnas were evicted, everybody was
put on the front line, communication became paramount and
above all humility ruled. We recognize that people are people
and that patience, candor and teamwork are virtues.
Humility not only better reflects our core values, it captures
our new, messy reality. Empathy, tolerance and stamina are as
important at Quartet as discipline, skill and hard work. Pride
drove us when our world was simple. Humility guides us as
our roles evolve.
26
The VOICe
September 2016
Excellent IT Services
416-483-8332
www.quartetservice.com
http://www.quartetservice.com
Table of Contents for the Digital Edition of OSPE - The Voice - September 2016
Table of Contents
Table of Contents
OSPE - The Voice - September 2016 - Cover1
OSPE - The Voice - September 2016 - Cover2
OSPE - The Voice - September 2016 - Table of Contents
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OSPE - The Voice - September 2016 - Cover3
OSPE - The Voice - September 2016 - Cover4
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