Rocky Mountaineer 2015 Brochure, AUD Version - (Page 95)

A change fee will not be administered for an addition or upgrade of service. For a change in train departure date, refer to our cancellation policies. If there are any charges incurred by Rocky Mountaineer as a result of changes made, they will be applied to the booking in addition to the change fee. Refund Policy Requests for refunds must be directed in writing to your travel agent or Rocky Mountaineer, and will be in the same currency as the final payment and deposit. No refunds will be made because of airline delays, unused services, or other acts beyond the control of Rocky Mountaineer. 14. Insurance It is strongly recommended that you purchase trip cancellation insurance to protect your holiday investment; talk with your vacation consultant to find out what options you have. Should you upgrade the total cost of your Rocky Mountaineer package, make sure you upgrade your insurance coverage to ensure the total amount of your trip is covered. Specific terms, limitations, and conditions apply to all travel policies purchased. Please ensure you understand your policy before you travel. See page 95 for insurance details. 15. Last-Minute Bookings Last-minute bookings are welcome; however, at the time of request, a credit card guarantee of full payment is required. Late package bookings require a minimum of 24 to 48 hours to request and confirm availability. Upon confirmation, the full credit card payment will be processed. 16a. Travel Documents for First Passage to the West, Journey through the Clouds, Rainforest to Gold Rush, and Coastal Passage Packages To receive your travel documents prior to departure, final payment must be received in our office 60 days prior to departure. Your travel documents will be sent to you at least 30 days prior to departure. If a booking is made within 10 days of departure, travel documents will either be sent electronically or they will be available for pick-up at the train station on the day of departure for rail-only bookings or at the first-night hotel for package tours. Guests will be advised of their Kamloops or Quesnel accommodation upon check-in at the departure station. 16b. Travel Documents for Whistler Sea to Sky Climb Holiday Packages Guests will receive an itinerary at time of confirmation. Please present your itinerary to the Rocky Mountaineer representative at your transfer location at the time of pick-up or at the station. 17. Rail Connections Please arrive at the departing train station a minimum of 30 minutes prior to boarding time to ensure your luggage is checked and your travel documents are in order. We strongly recommend that you not make onward travel arrangements the night of arrival at your destination. Train travel in Canada is subject to unforeseen delays, and departure and arrival times cannot be guaranteed. Rocky Mountaineer will not be responsible for missed connections. 18. Photographs and Recordings Passengers agree that they will utilize any photographs, video, film, or other visual or audio recordings made during their journey solely for personal, non-commercial purposes. Passengers grant to Rocky Mountaineer an irrevocable, perpetual worldwide licence, to utilize any such visual or audio recordings of or including the portrayal or likeness of the passenger for any purpose, including the advertising or promotion of the services of Rocky Mountaineer, without payment of compensation, and any such portrayal or likeness will be the exclusive property of Rocky Mountaineer. Travel Insurance Travelling without travel insurance isn't a risk you should take. Travel insurance may help you, starting the day you purchase your policy, and protect you from the high costs associated with medical expenses while travelling. Insurance includes 24/7 access to live representatives who can help you in emergency situations. For more information, please call 1.800.665.7245 or 1.604.606.7245 Important Booking Information INDEPENDENT TOURS Rocky Mountaineer rail holidays are independent, giving you the freedom to explore on your own with the comfort of knowing that all arrangements have been made for you. You will be provided with: * A detailed itinerary * Directions, addresses, and start times MOTORCOACH TOURS We are proud to offer rail holiday guests the comfort of our fleet of motorcoaches based in Banff. All sightseeing tours in the Canadian Rockies include friendly driver-guides who offer interpretive commentary along the way. Rocky Mountaineer Guest Experience Centre representatives are available to help you, and friendly assistance is never more than a phone call away. GyPSy Guide Audio Commentary Included with Rocky Mountaineer car rentals. Explore the Canadian Rockies at your own pace in a rental car on one of our Rocky Mountaineer & Drive holidays and let the GyPSy Guide be your own personal tour guide. The GyPSy Guide delivers interesting and entertaining commentary, stories, history and important facts, plus directions, driving times, information on hidden viewpoints, With nearly 5,000 activation points through Western Canada activity suggestions, the best attractions and sightseeing, and where to capture photos and spot wildlife. and the Canadian Rockies, the GyPSy Guide automatically plays through the car speaker as you approach sights and Take the stress out of navigating in a new location and return gives you plenty of time to make decisions on places to stop, home with stories of explorers, quirky tales, and photos of and which route to take. iconic places. Car Rentals We offer competitive car rentals throughout North America in conjunction with your Rocky Mountaineer vacation. Please contact our Sales Centre for full details. 19. Governing Law This Agreement and the rights and obligations of the parties under or arising from or in relation to it are governed exclusively by and shall be construed in accordance with the laws of British Columbia and the federal laws of Canada applicable therein. 20. Arbitration All disputes arising out of or in connection with this Agreement, or in respect of any defined legal relationship associated therewith or derived therefrom, shall be referred to and finally resolved by arbitration administered by the British Columbia International Commercial Arbitration Centre, pursuant to its Rules, before a sole arbitrator. The place of arbitration shall be Vancouver, British Columbia. Kamloops & Quesnel Hotels Guests travelling onboard the Rocky Mountaineer will overnight in Kamloops on the Journey through the Clouds and First Passage to the West routes, and in Quesnel on the Rainforest to Gold Rush route. Guests will be advised of their overnight accommodation during check-in. See below for a list of Kamloops and Quesnel accommodations: KAMLOOPS, BRITISH COLUMBIA ACCOMMODATIONS: * Plaza Hotel * Coast Kamloops Hotel & Conference Centre * Riverland Inn & Suites * Hotel Five540Forty * DoubleTree by Hilton * Sandman Signature Hotel * The Thompson Hotel & Conference Centre Other accommodations may also be used, including those in the nearby resort of Sun Peaks on certain dates. QUESNEL, BRITISH COLUMBIA ACCOMMODATIONS: * Sandman Hotel Quesnel * Best Western Tower Inn Other accommodations may also be used. 95 

Table of Contents for the Digital Edition of Rocky Mountaineer 2015 Brochure, AUD Version

Rocky Mountaineer 2015 Brochure, AUD Version
Welcome Aboard
President's Story
Contents
There's Nothing Ordinary About Us
Planning in 5 Simple Steps
Best Sellers
Our Services and Your Choices
Goldleaf & Goldleaf Deluxe Service
Silverleaf Service
Redleaf Service
Customize Your Perfect Journey
Desirable Destinations
Sightseeing Tours & Activities
Our Routes & Packages
Circle Journeys
Coastal Passage
First Passage to the West
Journey Through the Clouds
Rainforest to Gold Rush
Alaska Cruise
Rail Only Schedule & Prices
Whistler Sea to Sky Climb
Groups
Life Changing Train for Heroes
Caretakers Program
Frequently Asked Questions
Terms & Conditions
Insurance, Car Rentals, & Kamloops/Quesnel Hotels
Travel Planning Guide

Rocky Mountaineer 2015 Brochure, AUD Version

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