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Flight Services grad builds career as an instructor

Magda Rewkowski

Supervisor of Customer Service Training, Porter Airlines

Magda was chosen as one of the torch bearers for the 2015 Pan Am Games.
PHOTO: JOANNE RATAJCZAK

WHEN MAGDA REWKOWSKI JOINED the team at Porter Airlines, she was starting her last semester of Seneca's Tourism and Travel-Flight Services program. One of her professors told her that the new airline was hiring, so she decided to send in her resume.

Magda was hired as a customer service representative in January 2007, when Porter only flew to Ottawa and Montréal. Today, the airline serves more than 20 destinations.

As the company continued to grow, Magda gained experience in customer service and became an expert in her field. In her current role as Supervisor of Customer Service Training, she develops company policy, trains customer service representatives and facilitates workshops for new employees.

“My favourite part about my job is the people. I have a lot of respect for those I work with,” says Magda. “The customer service representatives work very hard.”

Earlier this year, Porter announced seasonal service to Charleston, South Carolina. The airline sent Magda there to train the new customer service team.

“Charleston is my favourite destination for work. Southern hospitality is a real thing!” says Magda. “And it's always great seeing new employees successfully operating their first Porter flights.”

Magda returned to Seneca last year for the Flight Services pinning ceremony, where she bestowed “Seneca wings” on new graduates. Being back at Markham Campus brought back many memories, like the countless group study sessions to prepare for exams, and presentations that she says helped her get where she is today.

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