Commercial Integrator + Security Sales May 2024 - 61

those companies that set themselves
apart among thousands of providers by
delivering the highest levels of service
and support to the installing dealer and
integrator community.
This year's honorees are the best of
the best across the security industry -
meaning, if you need to improve your
technical support prowess or get better
at communicating with your customers,
these are the ones to help you do just that.
Without further ado, let's see how this
year's winners stood out from the crowd
and earned the right to take home some
award hardware for their excellence. We
proudly present the 2024 SSI Supplier
Stellar Service Award winners!
MANUFACTURERS
Customer Service/
General Communication:
Napco Security Technologies
the cross-trained, professional inside
sales team works hard to enthusiastically
provide that magical combination of
customer service support, assistance
and product guidance, helping them fi nd
the ideal product for their application and
giving fast, accurate answers for realtime
order status, etc.
As a company, Napco uses a host
of today's mainstream and rich media
channels to communicate with its
valued customer base and get the
word out (e.g., ads, email, socials,
publicity). We continuously share news,
updates, events, invitations, trainings
and benefi cial business-building/laborsaving
opportunities; but often the
best resource turns out to be our own
in-house brand ambassadors: the Napco
inside sales team.
Technical Support: DoorKing
work to me. I enjoy engaging with our
customers and solving problems. "
Tech support is not just about fi xing
problems, it's about building confi dence
and peace of mind for our customers.
In the realm of today's technology,
every problem solved is a step towards
enhancing customer trust and loyalty.
Every day, we have the chance to be
a hero for our customers. But, more
importantly, we help them be heroes for
their customers.
Dealer Program/Policies: Brivo
Judy Jones, VP of marketing, Napco
Security Technologies: As high-tech as
Napco Security Technologies' products
and manufacturing facilities are, we
know our customers really value our
great " old-school " brand of customer
care. Our inside sales department they're
calling for help is literally inside our
headquarters and its friendly
reps are only too happy
to take their calls and
get to know the many,
many loyal repeat
customers Napco
and its divisions has,
from security dealers,
integrators and locksmiths
to our hundreds of stocking distributor
branches.
Whether old or new, if customers need
more info on Napco, Alarm Lock, Napco
Access Pro/Continental or Marks USA,
Ron Miller, tech support group
manager, DoorKing: Technical support
has always been a point of emphasis
at DoorKing. We help with system
layout and design, provide support
during installation and
troubleshooting,
and guide
customers through
system set up.
Resolving
customers' issues and
answering their questions brings a great
deal of satisfaction to our tech support
team. As one of our techs said recently,
" When my phone rings, it is never
someone calling just to say hello. They
call because something is not working,
and they can sometimes be unhappy. It
is very rewarding to be able to share the
positive experience with the customer
on the other end of the line as we
overcome the issue. "
Another tech said, " It's not really
Maureen Perrelli, CRO, Brivo: Our
partner and supplier community means
the world to us, and this award is
testament to our unwavering
commitment to provide
exceptional service
and support to help
businesses grow and
succeed. In addition, this
recognition reinforces our
important values: dedication
to customer service, technical expertise
and continuous innovation.
Our journey has been shaped by
strong partnerships, and we strive to
enhance our off ering and stay at the
forefront of technological innovation in
access control and security solutions.
The insights and feedback that our
community provides is invaluable in that
it allows us to continue to deliver cuttingedge
solutions to customers and ensure
their satisfaction.
We are grateful to all those whose
hard work and dedication have made this
achievement possible and who place
their trust in us, driving us to continually
improve and excel in our services.
This award is motivation to uphold
our standards and continue to deliver
stellar service and value to our industry
partners and clients.
May 2024 | Commercial Integrator+Security Sales & Integration
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Commercial Integrator + Security Sales May 2024

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