Commercial Integrator + Security Sales Nov/Dec 2023 - 41

Commercial Integrator + Security Sales & Integration gathered a focus group to ascertain trends
with regard to how organizations utilize business-resource software in the commercial AV and
security integration industries. We present some of the focus-group results here.
How many pieces of software does your
company currently rely on as a core
6.3%
6-8
12.5%
4-5
18.8%
1-3
62.5%
Every 6 to
8 years
12.5%
Every 2 to 5 years
68.8%
More than 50% of respondents
indicated that they rely on between
one and three software applications
at a time.
More than 50% of respondents noted
that they are likely to purchase new
software every two to fi ve years.
How many pieces of software does
your company currently rely on
as a core business resource to
optimize operations?
Approximately how often does
your company purchase new
business-resource software?
How many pieces of software does your
company currently rely on as a core
9-12
Approximately how often does
your company purchase new
Once a year 6.3%
Multiple times
a year
6.3%
Approximately how often does
your company purchase new
Every 9 years
or longer
6.3%
How much would you estimate that
your business resource software
improves your company's
Rank the importance of the
following criteria when your
company is selecting businessresource
software (1 is the most
important; 7 is the least important)
How much would you estimate that
your business resource software
improves your company's
1. Price
2. Support/customer service
3. Compatibility with other software
4. Security of data
5. Speed
6. Reputation
7. Mobile-device accessibility
For our focus group, the most
important criteria when selecting
business-resource software was
price, followed by its ability to provide
support and customer service.
port innovative integrated projects but
also champion their company's long-term
goals of competitiveness and profi tability.
Tina Peters, executive vice president of
SVT, observes that her organization uses
soſt ware such as Q360 and Metronome
to manage all its workfl ow and business
metrics, as well as its quarterly priorities.
Thus, she says, it's easy to keep the entire
team aligned on the vision and goals
of the company. Peters adds, " There is
visibility into project profi tability and
service-call profi tability in real time. "
In short, the organization's core values,
brand promise and company goals are all
housed in the soſt ware and visible to the
team, thus allowing each team member to
work toward achieving those goals.
Selecting the Right Software
There's no silver bullet when it comes to
fi nding the most ideal soſt ware tool to suit
all your needs. There's always going to be
* 1% to 5% (18.8%)
* 6% to 10% (12.5%)
* 11% to 15% (18.8%)
* 16% to 20% (25.0%)
* 21% to 30% (12.5%)
* 31% to 50% (6.3%)
* 51% or more (6.3%)
* 1% to 5% (18.8%)
* 6% to 10% (12.5%)
* 11% to 15% (18.8%)
* 16% to 20% (25.0%)
* 21% to 30% (12.5%)
* 31% to 50% (6.3%)
* 51% or more (6.3%)
Take Your Security Installation Business
to the Next Level with Simpro Software
Running a security installation business can feel like quite the juggling act. You're
not just managing a workforce with diverse expertise; you're orchestrating a
symphony of skills, ensuring the right people are on the right job at the right
time. And, hey, you're expected to fi nd new customers during your coff ee
breaks, while keeping your existing ones as happy as clams so they don't start
eying your competition.
Speaking of competition, staying fi ve (or 500) steps ahead of them is a must.
And don't even get us started on keeping up with rapidly evolving technologies.
It's like tackling a Rubik's Cube blindfolded.
In fact, in our recent Simpro Voice of the Trades report, a whopping 84% of
fi eld service pros, just like you, struggled with scheduling. Overscheduling...
underscheduling...wrong tech to the wrong job. This all leads to the nightmare
scenario of your fi eld staff showing up fashionably late or, worse, not showing up
at all. Customer dissatisfaction? Yep...it's practically guaranteed.
Yet, fi nding time to smooth over these missteps can be a challenge. According
to our fi eld service pros, they're burning an average of 13 hours or more every
week on low-value, manual tasks. So, how do you free up the time to keep your
customers singing your praises, smooth over any missteps and maybe even fi netune
your processes to prevent those missteps in the fi rst place?
The answer is simple: technology. Discover how to work smarter, not harder, and
take your security installation business to the next level with Simpro Software.
SimproGroup.com/campaigns/work-smarter
Nov/Dec 2023 | Commercial Integrator+Security Sales & Integration
41

http://www.SimproGroup.com/campaigns/work-smarter

Commercial Integrator + Security Sales Nov/Dec 2023

Table of Contents for the Digital Edition of Commercial Integrator + Security Sales Nov/Dec 2023