Commercial Integrator + Security Sales October 2024 - 10

THE SERVICE DESK
Separating Good Business From Bad Business
CI asks MSP members of The ASCII Group how they can spot a problematic client,
whether they seek to separate from them and how they recognize appealing clients.
By Dan Ferrisi
PART 1
It's critical for MSPs to be able to identify problematic clients and distinguish them from clients that align perfectly with the
MSP's core values and competencies. It's not always easy, however, to sever ties with " bad business. "
What Do You Want to
Know About the MSP World?
As technology trades continue to move closer together,
Commercial Integrator is committed to breaking down silos
and exploring the synergies between AV, IT, security and
other trades. In the new year, we plan to publish many more
of these roundtable-style articles featuring thought leaders
from The ASCII Group.
What topics would you like to hear members of The
ASCII Group opine on? Where is the overlap between the
integrator world and the MSP world greatest? Please email
your ideas to me at Dan.Ferrisi@emeraldx.com.
Help shape our editorial package in the months ahead!
AN AXIOM OF running an integration business or an MSP
successfully can be summed up as follows: Not all business is
good business. Yes, all clients might produce revenue and keep
your employees busy, but some clients can be a drain on resources
and, at worst, sap team members of motivation and enthusiasm.
That's why it's critical for integrators and MSPs alike to empower
their fi nancial leadership and ensure that the client roster is packed
with " good business " - not just anyone who'll sign the contract.
In Part 1 of this two-part presentation, Commercial Integrator
speaks to three members of The ASCII Group, the oldest and
largest independent IT community in the world, so they can share
their experiences with these issues. Contributors include Mike
Bloomfi eld, president geek at Tekie Geek; Joshua Liberman, president
and founder, Net Sciences, Inc.; and Jean Prejean, president,
Guardian Computer.
10 Commercial Integrator+Security Sales & Integration | October 2024
PAKIN/STOCK.ADOBE.COM

Commercial Integrator + Security Sales October 2024

Table of Contents for the Digital Edition of Commercial Integrator + Security Sales October 2024

Commercial Integrator + Security Sales October 2024 - Intro
Commercial Integrator + Security Sales October 2024 - Cover1
Commercial Integrator + Security Sales October 2024 - Cover2
Commercial Integrator + Security Sales October 2024 - 1
Commercial Integrator + Security Sales October 2024 - 2
Commercial Integrator + Security Sales October 2024 - 3
Commercial Integrator + Security Sales October 2024 - 4
Commercial Integrator + Security Sales October 2024 - 5
Commercial Integrator + Security Sales October 2024 - 6
Commercial Integrator + Security Sales October 2024 - 7
Commercial Integrator + Security Sales October 2024 - 8
Commercial Integrator + Security Sales October 2024 - 9
Commercial Integrator + Security Sales October 2024 - 10
Commercial Integrator + Security Sales October 2024 - 11
Commercial Integrator + Security Sales October 2024 - 12
Commercial Integrator + Security Sales October 2024 - 13
Commercial Integrator + Security Sales October 2024 - 14
Commercial Integrator + Security Sales October 2024 - 15
Commercial Integrator + Security Sales October 2024 - 16
Commercial Integrator + Security Sales October 2024 - 17
Commercial Integrator + Security Sales October 2024 - 18
Commercial Integrator + Security Sales October 2024 - 19
Commercial Integrator + Security Sales October 2024 - 20
Commercial Integrator + Security Sales October 2024 - 21
Commercial Integrator + Security Sales October 2024 - 22
Commercial Integrator + Security Sales October 2024 - 23
Commercial Integrator + Security Sales October 2024 - 24
Commercial Integrator + Security Sales October 2024 - 25
Commercial Integrator + Security Sales October 2024 - 26
Commercial Integrator + Security Sales October 2024 - 27
Commercial Integrator + Security Sales October 2024 - 28
Commercial Integrator + Security Sales October 2024 - 29
Commercial Integrator + Security Sales October 2024 - 30
Commercial Integrator + Security Sales October 2024 - 31
Commercial Integrator + Security Sales October 2024 - 32
Commercial Integrator + Security Sales October 2024 - 33
Commercial Integrator + Security Sales October 2024 - 34
Commercial Integrator + Security Sales October 2024 - 35
Commercial Integrator + Security Sales October 2024 - 36
Commercial Integrator + Security Sales October 2024 - 37
Commercial Integrator + Security Sales October 2024 - 38
Commercial Integrator + Security Sales October 2024 - 39
Commercial Integrator + Security Sales October 2024 - 40
Commercial Integrator + Security Sales October 2024 - 41
Commercial Integrator + Security Sales October 2024 - 42
Commercial Integrator + Security Sales October 2024 - 43
Commercial Integrator + Security Sales October 2024 - 44
Commercial Integrator + Security Sales October 2024 - 45
Commercial Integrator + Security Sales October 2024 - 46
Commercial Integrator + Security Sales October 2024 - 47
Commercial Integrator + Security Sales October 2024 - 48
Commercial Integrator + Security Sales October 2024 - 49
Commercial Integrator + Security Sales October 2024 - 50
Commercial Integrator + Security Sales October 2024 - 51
Commercial Integrator + Security Sales October 2024 - 52
Commercial Integrator + Security Sales October 2024 - 53
Commercial Integrator + Security Sales October 2024 - 54
Commercial Integrator + Security Sales October 2024 - 55
Commercial Integrator + Security Sales October 2024 - 56
Commercial Integrator + Security Sales October 2024 - 57
Commercial Integrator + Security Sales October 2024 - 58
Commercial Integrator + Security Sales October 2024 - 59
Commercial Integrator + Security Sales October 2024 - 60
Commercial Integrator + Security Sales October 2024 - 61
Commercial Integrator + Security Sales October 2024 - 62
Commercial Integrator + Security Sales October 2024 - 63
Commercial Integrator + Security Sales October 2024 - 64
Commercial Integrator + Security Sales October 2024 - Cover3
Commercial Integrator + Security Sales October 2024 - Cover4
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/20250102
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/novdec_2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/oct_2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/sept_2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/august_2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/july_2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/june2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/may2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/april2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/march2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/janfeb2024
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/novdec2023
https://www.nxtbook.com/emerald/CommercialIntegratorSecuritySales/septoct2023
https://www.nxtbookmedia.com