Commercial Integrator + Security Sales September 2024 - 46

MONITORING MATTERS
outcomes is crucial. Businesses
should create purpose-built AI
tools that address specifi c needs.
Whether handling common
queries or guiding employees,
customization matters.
2. Knowledge Management: The
future of AI in customer experience
lies in eff ective knowledge
management. Storing and
disseminating information within
an enterprise ensures that AI can
access relevant data and provide
accurate responses.
The global
conversational AI
market is projected
to reach nearly $14
billion by 2025, with
a compound annual
growth rate (CAGR)
of 22%.
Conclusion
Conversational AI is no longer a novelty; it's rapidly becoming
the standard. By understanding customer intent, delivering
context-aware answers and reducing friction, call centers can
elevate their support game. As we continue to connect the dots
between AI, knowledge management and seamless experiences,
the future looks promising.
Adoption for existing monitoring
centers comes without great challenges.
Because of platforms like
Replicant, this technology can integrate
with most existing premise-based
and cloud-based PBX telephone systems
and structures. There's no need
to replace your existing technology; it's
complementary and a relatively easy
integration.
But it's essential to remember that
it's not just about automation. It's about
creating meaningful connections with
every interaction and serving customers
in a world-class manner. SSI
For exclusive columns & content,
visit us at SecuritySales.com.
PETER GIACALONE is president of Giacalone Associates, an independent security consulting fi rm serving central stations, manufacturers
and dealers. He can be reached at peter@giacaloneassociates.com.
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Commercial Integrator + Security Sales September 2024

Table of Contents for the Digital Edition of Commercial Integrator + Security Sales September 2024

Commercial Integrator + Security Sales September 2024 - Bellyband1
Commercial Integrator + Security Sales September 2024 - Bellyband2
Commercial Integrator + Security Sales September 2024 - Cover1
Commercial Integrator + Security Sales September 2024 - Cover2
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Commercial Integrator + Security Sales September 2024 - Cover3
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