Commercial Integrator + Security Sales Sept/Oct 2023 - 31

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How MediaVue Helped Valley
Communications Empower Clients
Valley Communications Systems relies on MediaVue as a manufacturer partner to
elevate clients' business operations on all fronts.
I
n the commercial integration industry, successful firms are those
that are built on a foundation of immense trust, loyalty and fruitful
partnerships. Valley Communications Systems Inc., located in
Chicopee, Mass., happens to be one such integration firm. The
company, which was founded in 1945 under the leadership of Rita
Tremble, has since remained on the cutting edge of integration,
innovation and services. According to Joshua Kranz, president and
CTO of Valley Communications, the core value of the company lies
in its ability to go above and beyond with their clients. He remarks,
" At Valley Communications, our main philosophy is making our
clients look and feel good. "
It is this very philosophy that has made Valley Communications a
trusted integrator in the commercial integration industry. It continues
to provide attentive customer service, strong relationship building,
along with custom, creative technology integration across several
verticals. And part of this success, Kranz adds, is due to its longtime
partnerships with manufacturers who also share this philosophy. This
brings us to MediaVue Systems, termed as a true partner by Kranz.
He states, " Taking care of customers is a team effort, and MediaVue's
willingness to provide solutions, management and direct support has
been instrumental in dealing with our clients. " Kranz further notes that
from an integrator's perspective, it is vital to have a manufacturer partner
that provides a deeper level of expertise to ensure a project's success.
Elevating Business Operations
As an example, Kranz points to a project where Valley Communications
and MediaVue joined forces for a top Fortune 500 insurance
company. At the time of the project, the client was facing issues in
looking for the right provider that could support their level of compliance
and security concerns. " Essentially, they were looking for the
right hardware platform that not only met their security needs but
also could be managed remotely at scale, " Kranz reveals. " MediaVue
emerged as the best choice for this project, and they went through
rigorous trials to prove that they could provide the right solutions. "
Kranz adds that the project involved integrating nearly 300
endpoints on the infrastructure with the help of MediaVue. He
remarks, " As an integrator, we're looking for all the different parts
that make a holistic system...[and] MediaVue helped attain that. "
In this case, Kranz explains, MediaVue assisted in increasing the
number of collaborative spaces for the client at a very low price
point. This involved turning café-style spaces into huddle spaces
where the digital signage players transform into a collaboration tool.
" Now, if a team wishes to use a café space as a conference space,
they can simply plug in their laptop and work together, " Kranz adds.
" Once they're done, the display turns back into a signage player. In
so doing, Valley Communications and MediaVue allowed the client's
investment in the technology to be more successfully leveraged
which led to better employee engagement. "
Meeting Client Expectations
Ultimately, what made the project a long-standing success was that
it allowed the experts to excel in their specific silos. Kranz expounds,
" The client has been able to delegate the hardware management
to the IT teams and the content management to the communications
team. " By doing so, each team can focus solely on their task
without adding more to their day-to-day responsibilities.
" If you
let people do what they're best at, you get the results worth having, "
Kranz opines. He specifically commends MediaVue's ability
to enable and support the split responsibility for the teams. With
the help of MediaVue, Kranz states, Valley Communications could
serve as the glue for the client and elevate their business operations.
Ensuring a Holistic Experience
Another positive differentiator for the Hingham, Mass.-based company
is its commitment to providing flexible solutions and dedicated
customer service. " I like solutions that are simple and scalable
so that we can deploy them in additional spaces, " Kranz declares.
" And partners like MediaVue help me get there. " He adds that the
manufacturer has written custom firmware and scripts for all kinds
of projects. " They have always been there to help my clients excel
in their environments, " Kranz says.
Reiterating Valley Communications' philosophy, he stresses that
the company's dedication to putting the client first has resulted in its
78-year success. " It comes down to establishing relationships where
you can engage with folks in real conversation, " Kranz explains. In his
opinion, MediaVue, as a company, fosters that very dedication where
they are always on standby to offer customer service and expertise to
the client. " I'm very proud of the fact that in this industry, you can
still find manufacturers that actually care about making a really good
experience for our end users, " Kranz concludes.
Commercial Integrator + Security Sales Sept/Oct 2023

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