SSI ALARM MANAGEMENT CPI'S REAL-TIME RESPONSE REAPS RESULTS CPI Security leadership: (l-r): Carolinas-based provider receives industry's premier alarm management company honor. Discover the multitude of elements that earned CPI Security 2023's Police Dispatch Quality Award. By Scott Goldfi ne Customer Support Sr. Manager Neil Funderburk, Central Station Manager Stephanie Isbell, VP of Customer Operations John Shocknesse, COO Jess Newman, CEO and Founder Ken Gill and Central Station Supervisor Michael Gaudio. WHEN IT COMES TO THE electronic security industry's age-old challenge of managing falsely triggered alarms and minimizing unnecessary police dispatches, there is no magic bullet. Making a true and enduring positive impact on the problem requires system installation and monitoring providers institute a culture committed to executing on proven best practices and technology implementation within their organizations - running from top to bottom and permeating every aspect of the operation. CPI Security is among the industry-leading companies to embrace this mindset, and the results are speaking for themselves. 92 Commercial Integrator+Security Sales & Integration | Sept/Oct 2023 " Without working to reduce false alarm dispatches, the industry runs the risk of seeing more law enforcement agencies resort to limited or no response to alarm dispatches, " says CPI Security Founder and CEO Ken Gill. " CPI strives to be part of the solution rather than the problem. Customers with false alarms are more likely to be unhappy customers, which can lead to higher attrition. Educating and engaging customers prevents false alarms. " The company's Real-Time Response program/initiative ensures that 99% of all alarms received in its central station use audio and/or video verifi cation to confi rm an emergency warrants a law TOMMY BERRY