Commercial Integrator + Security Sales Sept/Oct 2023 - 98

SSI
ALARM MANAGEMENT: CPI CELEBRATED FOR DISPATCH DISCRETION
cameras with the ever-improving analytics
technology to help operators quickly
identify people and potential issues has
increased apprehension rates, reduced
unnecessary dispatches and created a
more accurate assessment tool to position
with police departments. Video provides
valuable situational awareness and specifics
not available without it like suspect descriptions,
potential for property damage,
or threat to life.
Where does CPI stand relative to
TMA's ASAP to PSAP initiative?
Shocknesse: CPI has fully embraced ASAP
to PSAP and has seen tremendous gains
in effi ciencies for those jurisdictions that
make use of it. We are currently working
with 18 jurisdictions in our footprint and
will continue to engage with others to help
bring them on board in any way we can.
CPI is excited about the eff orts of TMA to
expand coverage with more and more agencies
accepting the protocol every month.
What challenges did the pandemic
present related to CPI?
Shocknesse: Before 2020, we rarely used
remote work within the central station.
However, we were able to convert within a
couple of weeks to a hybrid model where
we could maintain strategic staffi ng levels
both in our center and remotely to guard
against illness. Today, we continue to use
this functionality to help address various
challenges: local weather that may make
travel to work diffi cult, fl exing staff
schedules like split shiſt s, etc., adding
additional workers for overtime and as an
incentive for higher performers. These
adjustments allowed us to continue to
staff accordingly to maintain proper SOP
and false alarm prevention best practices.
The PDQ program has been
around 18 years, how has alarm
management changed for CPI during
that time? How are you celebrating
winning this award?
Gill: Alarm management has evolved with
the Control Panel Standard, CP01, in 1994
to standardize intrusion panel design to
reduce false alarms. This standard has
been revised many times over the years
and has been eff ective in ensuring ongoing
eff orts to reduce false alarms.
Additionally, false alarm reduction efforts
driven by PDQ and additional industry
awareness all have led to the newest
Alarm Validation Scoring standard, AVS01.
Technology and the rise of customer
apps have also increased the accuracy of
customer contact information and ability
to quickly respond to alarm activations.
Evolution is expected to continue and
AI-powered solutions in the future will
allow for greater effi ciency and accuracy.
CPI is grateful to be recognized among
our peers. We cherish our partnerships
with law enforcement and police foundations
and have great respect for these
organizations in the work that they do to
protect our communities. Wins at CPI are
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98 Commercial Integrator+Security Sales & Integration | Sept/Oct 2023
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Commercial Integrator + Security Sales Sept/Oct 2023

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