MJBiz Buyers Guide: Retail Strategy 23 - 18

MJBizDaily Buyers Guide Retail Strategy
mjbizdaily.com
Leadership is key in the retail sector, which experiences notoriously high turnover. Photo courtesy of Two Roots/Thomas Kelly
If a business is experiencing high employee turnover, management should listen to outgoing
employees about why they are heading for the door.
" Understand the reason people are leaving; that is the core issue, " Mazor Power says. " Once you
know the core issue, you can fix the turnover. It could be culture, management, lack of opportunities
or pay. It can also be your hiring process. "
Millican of Cookies advises having exit interviews with star employees who leave the company.
" The information that you gather during exit interviews will help you get to the root cause of your
retention issue, " she says. " Take swift action to close the gap that you find. "
The relationship between manager and employees also has a big impact on worker retention and
happiness.
" Employees need to believe in their leadership team, " says Curran. " Leaders who let (employees)
spread their wings and are committed to their long-term success are leaders that retain employees.
Retail businesses must build leadership teams that inspire and make the company feel like the
place to be. "
Curran adds: " Those in leadership need to be committed to uplifting the culture, motivating the
staff and putting the people first. With leaders like these, employees will have all the more reason
to remain at a business and thrive. "
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MJBiz Buyers Guide: Retail Strategy 23

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MJBiz Buyers Guide: Retail Strategy 23 - 1
MJBiz Buyers Guide: Retail Strategy 23 - 2
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