CE Pro April 2024 - 16

Networking+Home Control
SECURITY | ENERGY MANAGEMENT | AMENITIES
AI-Driven URC
Virtual Assistant
Released for
Authorized Dealers
A new tool available via the company's
Dealer Portal, URC Virtual Assistant helps
elevate integrators' efficiencies as well
as the customer experience.
By Arlen Schweiger
RESIDENTIAL and commercial
automation provider
URC continues its busy
start to 2024, recently
announcing the launch of its
new Virtual Assistant available
to the URC Certified
Dealer Community.
Available through URC's
award-winning Dealer
Portal, the URC Virtual
Assistant is powered by AI
(artificial intelligence).
The company says the
tool complements its
award-winning Technical
Support team and permits
24/7 information surrounding
URC's Total Control and
Complete Control product
lines including the Accelerator
and CCP operating
systems.
" As artificial intelligence
(AI) continues to evolve and
grow in applications, we are
carefully considering how
this trend and computer
learning can help URC deliver
elevated, affordable smart
16 | CE Pro April 2024
living experiences, " states
Chang K. Park, founder and
CEO of URC. " As we plan
for the future, our focus
continues to be squarely
on aiding our dealers in
growing and evolving their
businesses in the changing
marketplace. "
To continue to elevate
service to its dealer community,
URC researched channels
and tools to drive efficiency
and effectiveness. In
a recent study, URC dealers
identified its Dealer Portal as
the most valuable resource
to speed installations (81%
of respondents ranked No.
1). The Dealer Portal receives
millions of visits each year,
the company says.
URC's Virtual Assistant
provides integrators with
answers to a vast range
of technical questions by
quickly sourcing information
from URC's extensive
technical library, proprietary
user guides, partner manDealers
can access the technical library, proprietary user
guides, partner manuals, videos, and product documents.
uals, videos and product
documents.
The AI technology continues
to learn and update with
the latest answers based on
these areas of information,
URC says. Should users
need additional assistance,
the URC Virtual Assistant
will provide a link to start a
technical support ticket.
A soft launch or beta
version was released in
late December 2023. This
phase began the process of
answering questions based
on existing sources, like
manuals and guides.
Early reviews were positive,
URC reports, with the
tech support team helping
to guide the tool and identify
areas in need of further
development. Hundreds of
interactions aided in the development
of content, the
company adds.
The broader release to
existing and future dealers
coincides with a recent
round of AI enhancements
just completed that updated
the available information
to make answers more
robust and accurate.
" Integrating advanced
technology, like AI, is a strategic
imperative which URC
has been developing over
the past few years including
launching a Virtual Smart
Home experience in 2022
leveraging ultra-realistic,
Virtual Reality, " states Ron
Pence, URC's marketing lead.
" Creating tools and support
for our dealer community
is the first phase of
a broader plan to leverage
advanced intelligence to
accelerate innovation across
the business model accelerating
marketplace growth
and acquisition. "
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CE Pro April 2024

Table of Contents for the Digital Edition of CE Pro April 2024
