CE Pro April 2024 - 23

2024 QUEST FOR QUALITY
AWARDS WINNERS
MANUFACTURERS
Customer Service /
General Communication
PLATINUM Portal: Clinching Platinum for Customer
Service is a special milestone for us at Portal. Our approach
to customer service is simple: treat every dealer as part of
our extended family, with every request handled with the
utmost importance and dedication. Winning this award in a
category that spans beyond software companies alone is a
clear indicator that when you put world-class service at the
core of what you do, it resonates far and wide.
This award serves as the ultimate recognition of our
investment in helping dealers win jobs and grow their business.
That investment starts with our team, of whom we're
incredibly proud. -Josh Willits, COO
GOLD SNAP ONE: Our Partners are central to who we
are as a company. We were founded upon being easy to do
business with and ensuring our Partners' success. We strive
to create positive everlasting impressions by building relationships
and catering to the unique needs of our Partners.
Our goal is to find effective and creative ways to continue
enhancing the Partner experience. -Dawn Boland, SVP of
Partner Services & Technical Support
SILVER Lutron: Had someone on the customer service
team email me each day and provide me with shipping
updates for an order that was taking longer than normal. I
did not ask them to do this, but after our initial call she took
it upon herself to continue to monitor and provide me with
updates. -Reader comment
CATEGORY KUDOS:
Russound: Russound is a small, privately held company
made up of many people who have been with us for years.
Our mission since the very beginning has been to be the
best supplier for our partners. That means we focus on
creating a personalized experience. Every time you call,
you get not only a live person to talk to but also someone
who knows you, knows your account, and knows your
business. -Charlie Porritt, CEO
URC: URC builds unified service platforms and communication
strategies to anticipate and resolve dealer issues as
quickly as possible. We understand that efficiencies and
successful installations are the lifeblood of our industry
and vital to our dealers' businesses. This recognition
affirms URC's commitment to effective, unified communicepro.com
WhyReboot
SILVER
WHYREBOOT: Support isn't just a service we
provide - it's our passion and our expertise. While others
may focus solely on the products they sell, we prioritize
support above all else. Our unwavering commitment to our
partners means that when they encounter an issue, they
have immediate access to our dedicated team, regardless of
the time or day. Our products are carefully selected and designed
to ensure seamless integration and maximum reliability,
empowering us to troubleshoot effectively and maintain
uninterrupted service. Whether it's the holiday season or
a regular workday, our partners can always count on us for
swift, knowledgeable assistance. -Bjørn Jensen, Founder
CATEGORY KUDOS
Josh.ai: This honor serves as a powerful reminder of the
trust and confidence you place in our team as well as our
products. It motivates us to continue striving for excellence
in everything we do. We are committed to providApril
2024 CE Pro | 23
Technical Support
PLATINUM LUTRON: Taking care of our customers has
been Lutron's number one priority and company principal for
more than 60 years. We are deeply proud to be recognized
for our customer-centric approach to doing business. -Ben
Bard, VP, Luxury Residential Business
GOLD SNAP ONE: Snap One and their support of Binary
media products and Pakedge/Araknis network implementation
is second to none. I've had half a day on the phone with
those guys fixing pretty big programming errors on my part
with zero complaints from them. Top-notch service.
-Reader comment
cation and is shared across the organization. -Russ
Hoffman, VP Training and Technical Support
WhyReboot: WhyReboot always kept us posted on
supply chain issues, model discontinuation, and new
product availability. They even agreed to support
products provided by us. -Reader comment
COURTESY OF WHYREBOOT
http://www.Josh.ai http://www.cepro.com
CE Pro April 2024

Table of Contents for the Digital Edition of CE Pro April 2024
